IFB FTB-2627-00076 Genesys Software Subscriptions and Application Support Services

Agency: State Government of California
State: California
Type of Government: State & Local
NAICS Category:
  • 511210 - Software Publishers
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: May 14, 2026
Due Date: Jun 30, 2026
Solicitation No: 0000039282
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IFB FTB-2627-00076 Genesys Software Subscriptions and Application Support ServicesDetails

Event ID
0000039282

Format/Type:
Sell Event / RFx

Published Date
05/14/2026  4:16PM PDT

Dept:
Franchise Tax Board

Event Version
1

Event End Date:
06/30/2026  5:00PM PDT

Description:

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services) in support of FTB's Enterprise Service Platform II Contract Center Platform (CCP).

Last Day to Submit Final Bids is May 29, 2026, by 5:00 PM Pacific Time.

The Event End Date of June 30, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.

UNSPSC Codes
UNSPSC Classification
UNSPSC Classification Description
81112200 Computer services - Software maintenance & support
43231501 Business function specific software - Helpdesk or call center software
Contact InformationTanita Guereca
Phone :
916/845-7199
Email: tanita.guereca@ftb.ca.gov tanita.guereca@ftb.ca.gov
Pre Bid Conference (N/A)
Mandatory :
Non Mandatory
Date :

Time :

Location :

Comments :

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