Ideacom Maintenance and Support– Ideacom Mid-America INC

NOTES:

This is a single source posting notification; there are no solicitation documents for download. This posting is not a Request for Bid (RFB) nor Request for Proposal (RFP).

The Department of Minnesota IT Services (MNIT), partnering with the Department of Veteran’s Affairs (DVA), intend to enter into an agreement up to 12 months with Ideacom Mid-America INC for continued managed helpdesk support of R4k, Versus, Accutech, WaveWare and Ascom, referred to by MDVA as Nurse Call and Wander Prevention System.

The services include but are not limited to remote troubleshooting and support for any issues with the following supported technologies, software upgrades, remote adds and changes, acting as Tech liaison and annual recertification of equipment. With Ideacom Mid-America retaining exclusive ownership rights of their software, maintenance and support services, this must be renewed direct and has been deemed a sole source.

If there are any concerns regarding this single source opportunity, please contact Rebecca Bley at Rebecca.bley@state.mn.us prior to May 30, 2025, at 2:00 PM Central Time. The reference number and title of the posting must be included in the subject line. Or you may call the Helpline at 651.296.2600 (MN Relay Service for persons with speech or hearing disabilities: 711 or 1.800.627.3529).