HVAC - Planned Service Agreement (Year 2) - Renewal - WDC

RFQ – HVAC – Planned Service Agreement – Renewal (Year 2) – WDC

AN ACTUAL QUOTE WILL NEED TO BE ATTACHED IN OHIOBUYS

Quote needs to be dated with expiration at least 90-days out

Please reference contract # and Product ID # on quote.

This will be awarded to the lowest, responsible, and responsive bidder.

​​​​​​​This quote is for the Ohio Department of Developmental Disabilities

Shipping will need to come directly to:

Warrensville Developmental Disabilities
Information Technology Services
Attn; Kim Lewis / Corey Cotton
4325 Green Rd.
​​​​​​​Cleveland, Ohio 44128

Contact Information:
Kim Lewis
​​​​​​​614-369-4083

HVAC Planned Service Agreement for our locations at WDC

Renewal Dates: 12/1/25 – 11/30/26

Service Delivery – Local customer service agent responsible for the agreement scope and our facility procedures and protocols.

• Scheduling – Preventative maintenance service

• Emergency Services – Provide 7 days a week, 24 hours a day, 365 days a year.

o During normal business hours, emergency service will be coordinated by the customer service agent.

o After hours, weekends, and holidays, emergency service numbers should be available to vendors to contact after-hours call center and on-call technicians are dispatched as needed.

• Communication – Detailed communication plan should be provided along with main contacts.

• Approval process for non-covered items

o No work will be performed outside of the agreement scope without prior approval

Summary of services and options

• During comprehensive and operational inspections, vendors will perform routine checks of the equipment for common issues caused by normal wear and tear on the equipment.

• Routine Maintenance, such as lubrication, cleaning and tightening connections.

• Install Updates supplied with Software Subscription

o Install software upgrades to keep the system up to date.

• Metasys Software Subscription

o Provide the most recent software release allowed by the hardware and operating systems of existing computers and servers for the number of years specified.

• Customer Portal / Service Information Access

Equipment List (In-use)

Warrensville Developmental Center (WDC) – 4325 Green Rd., Cleveland, Ohio 44128

• Product: Controls Software, Supervisory/Server/UI, ADX

o Qty 1 – Coverage Level: Basic

o Qty 1 – ADX 10-User Site Dir Software Subscription 1-year – Subscription Only

o Qty 1 – Install NxE software (supplied with Software upgrade/subscription) – 6 to 20 NxE’s

• Product: Controls, Building Automation System, Server, ADX

o Qty 1 – Coverage Level: Basic

o Qty 1 – PVT Auto scan Installation & Yearly update

o Qty 4 – Comprehensive (Connected)

o Qty 2 – Site Analysis Review

o Qty 1 – Connected Controls Technology and Support Fee

o Qty 2 – Operational (Connected – Remote)