Human Resources Operation Review

Agency: City of Killeen
State: Texas
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
  • 541612 - Human Resources Consulting Services
Posted Date: Oct 21, 2019
Due Date: Nov 12, 2019
Solicitation No: RFP 20-02
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Bid Number: RFP 20-02
Bid Title: Human Resources Operation Review
Category: City Bids
Status: Open

Description:
The City of Killeen is seeking proposals from qualified firms to provide a range of consulting
services pertaining to various aspects of Municipal Human Resource Operations including but
not limited to, core HR system capabilities, specific critical issues and assignments in need of
successful completion.
Publication Date/Time:
10/21/2019 12:00 AM
Closing Date/Time:
11/12/2019 2:00 PM
Submittal Information:
City of Killeen Attn: Purchasing Div., 802 N. 2nd St Bldg E, 2nd Floor #215 Killeen, Texas
Contact Person:
During proposal development, respondent’s questions regarding the RFP or the process should be directed to Lorianne Luciano, Director of Procurement and Contract Management, in writing via e-mail at solicitationquestions@killeentexas.gov by October 31, 2019 at 2:00 p.m. central standard time. The subject line of the email shall contain this RFP name and number.
Related Documents:

Attachment Preview

Request for Proposals
Operational Review:
City of Killeen, Texas
Municipal Human Resources System
RFP# 20-02
DUE DATE: November 12, 2019 – 2:00 PM CDT
CITY OF KILLEEN, TEXAS
Purchasing Division
802 N. 2nd Street Building E 2nd Floor, #215
Killeen, Texas 76541
1. Purpose
The City of Killeen is seeking proposals from qualified firms to provide a range of consulting
services pertaining to various aspects of Municipal Human Resource Operations including but
not limited to, core HR system capabilities, specific critical issues and assignments in need of
successful completion. The City Manager’s Office selects a department each year to undergo an
operational review to promote an environment of continuous improvement, and ensure City
operations are following recommended best practices.
The overall purpose and objective of the services being solicited is to address current capabilities
of the Human Resources Department and its team, and receive clear and achievable
recommendations for future improvements.
To the extent practical and achievable, the City of Killeen desires to be an employer of choice in
the competitive municipal government marketplace. Coupled, is the desire to equip and sustain a
Human Resources Department capable of meeting current and future demands in a quality,
reliable, respected and resourceful manner. These related goals require competent, committed
and willing leadership, earnest critique against useful best practices and a clear plan for moving
from current to desired conditions. The requested Operational Review is important for
establishing an effective path forward.
It is the City’s intent to award a contract to one qualified respondent. Any contract resulting from
this solicitation shall be non-exclusive and shall be awarded with the understanding and
agreement that it is for the sole convenience of the City.
2. Background
The City of Killeen, Texas is most known as the proud home of Fort Hood, the foremost Army
military installation in the world. Killeen’s estimated population is 153,758. The community is
located along Interstate 14 in Bell County. It is the principal city of the KilleenTempleFort
Hood Metropolitan Area and approximately 70 miles from Austin. The City is adjacent to Fort
Hood, the largest armored military installation in the nation, and the City’s economy and way of
life are closely tied to the military. As is the case with its priority business, Fort Hood, the city
organization is generally diverse, inclusive or multi-cultural in the overall sense. Killeen is a
full-service Home Rule City per State of Texas law and statute. It has its own police, fire, public
works, recreational services, planning & community development and administrative services
operations. There are approximately 1274 full time employees (FTEs) with 8.3 employees per
1,000 residents.
Because of structural financial challenges largely associated with the disproportionate impacts of
the 100% Disabled Veterans Exemption from property taxes, the Killeen municipal workforce is
perpetually challenged with doing more with less. Internal systems have not always taken
priority position and the HR System, along with other operations, may be underdeveloped
compared against applicable standards, best practices, and needs. Current city management is
committed to a systematic objective review of all city departments or large, core, business
operations as one method, not the only, of stimulating positive change and continuous
improvement. Over the past couple of years, Information Technology has gone through an
external Operational Review or Performance Audit. Human Resources is now identified as the
next major system to undergo this process. Other internal and external service groups should
follow in systematic fashion. A current Human Resources organizational chart is provided in
Attachment A.
3. Solicitation Schedule
TASK/EVENT
TIME/DATE
Advertise the RFP…………………………………………………………October 20 & 27, 2019
Deadline for questions……………………………………………..October 31, 2019 @ 2:00 p.m.
Receipt of the Proposals - Closing Date………………………...November 12, 2019 @ 2:00 p.m.
Interviews with Firms (Optional task for City of Killeen)………...November 20, 2019 time TBA
Recommendation to City Council/Award………………………………..December 17, 2019 p.m.
Contract Start Date…………………………………………………………….December 19, 2019
The proposed schedule of events is tentative and may be modified throughout the RFP process as
events unfold.
4. Questions and Updates
During proposal development, respondent’s questions regarding the RFP or the process should
be directed to Lorianne Luciano, Director of Procurement and Contract Management, in writing
via e-mail at solicitationquestions@killeentexas.gov by October 31, 2019 at 2:00 p.m. central
standard time. The subject line of the email shall contain this RFP name and number.
All questions will be answered in addendum form and posted to the City of Killeen website at
https://www.killeentexas.gov/Bids.aspx . It is the responsibility of the respondent firm to monitor
the City of Killeen website for posted addendums related to questions and or updates regarding
this RFP.
Respondents to the RFP shall not contact the City Staff or any member of the City Council or the
Mayor during the proposal process and evaluation phase.
5. Response Due Date:
Two (2) sealed; one (1) original, one (1) copy and an electronic copy of the RFP and all
attachments submitted must be received and time stamped by 2:00 P.M., Central Time,
November 12, 2019. Sealed RFP submittals will only be accepted at the following location and
shall be clearly marked on the outside of the packaging “RFP 20-02, Human Resources
Operational Review.”
Delivery Address
City of Killeen
Purchasing Division
802 N. 2nd Street, Building E, 2nd Floor #215
Killeen, Texas 76541
It is the sole responsibility of the respondent to ensure that the sealed RFP submittal arrives at
the above location by the specified deadline regardless of the method chosen for delivery. Faxed
or exclusive electronic submittals will not be accepted in response to this RFP.
Proposers are encouraged to submit concise and clear responses to the RFP. The City reserves
the right to include the proposal or any part of the selected proposal in the final contract.
6. Scope of Work
Respondent proposals must provide a clear description of approach to be used to fulfill and meet
requirements of the consultant engagement. Techniques, methods, schedules and all such
information must be provided and made clear.
An Operational Review Report should be produced. It should center on current capabilities of the
Human Resources Department and its team members with clear and achievable
recommendations for improvements. Capabilities should be assessed in two spheres: (1)
Capabilities in comparison to professional industry standards and relevant best practices; and (2)
Capabilities to achieve specific priority initiatives as outlined.
Core HR Functions to be reviewed, critiqued, analyzed, assessed; evaluation of strengths,
weaknesses, opportunities for improvement relative to the following:
Fundamental knowledge of team, starting with leader, of effective and recommended
Human Resources practices, systems and programs in well-performing municipal
departments of similar size in Texas. Capabilities to execute and implement said best
practices;
Credibility or reputation of Department from internal and external customer perspectives;
Department’s ties to Human Resources Best Practices environment, municipally and
more broadly;
Understanding of Workforce Planning principles, techniques and tools;
Capabilities for identifying local workforce trends and conditions, correlated to City of
Killeen needs and opportunities;
Strengths, weaknesses, recommended improvements to employee relations practices and
problem-solving techniques;
Total Compensation & Benefits: strengths, weaknesses, recommended improvements in
Job classification policies, practices and procedures;
Performance Management (Appraisal) System: recommended changes and
improvements;
Recruitment, retention, reward & recognition practices, policies and opportunities;
Company-wide policies and procedures; management and refreshing of policies; training
and implementation of policies and procedures;
Technology enhancements to support current and future Human Resources system
programs/services;
Civil Service administration;
Employee Relations Management, including processes, procedures, employee discipline
practices, employee complaint resolution, EEO response methods, etc.;
Proactive corporate diversity practices; relationships within community and
organizational culture Re: fostering of inclusive workforce and workforce culture;
Training recommendations for Human Resources operations and Human Resources team
members;
Reality based Human Resources staffing requirements, both current and future and why:
Performance measures for the Human Resources System;
Review of the processes used by the Police Department Human Resources Manager; and
Records management
Readiness Level/Assistance Needed to Accomplish the Following High Priority Initiatives:
Compensation Plan
-Implement Comp Equity Phase 2
-Evaluate Comp Equity Phase 2
-Develop credible plan for Comp Equity Phase 3, including: solidified definition of
comparative marketplace for all job families; refinement of executive pay plan,
recommendations for future modifications to current comp time policies and practices;
Substantial improvements to job classification methods, policies, practices;
Performance Management (Appraisal) System: recommended changes and
improvements;
Migration to self-funded health insurance in FY21with strong companion corporate
wellness component;
Significantly improved, needs assessment based, comprehensive and effective Employee
Training & Development System. Near term development and launch of effective and
well-designed Supervisory/Management Academy;
Feasibly enhanced employee reward & recognition program;
Significantly improved policies, procedures and policy management systems;
Recommendations for meaningful and useful employee involvement groups;
Establishment and sustainment of a workplace culture that embraces safety and sound
risk management practices and principles.
7. Submission Requirements
To achieve a uniform review process and obtain the maximum degree of comparability, the
responses shall be organized in the manner specified below. Proposals shall not exceed thirty
(30) pages in length (excluding title pages(s) and index/table of contents, attachments or dividers
and draft contract). Information in excess of those pages allowed will not be evaluated. One page
shall be interpreted as one side of a single spaced, printed 8 1/2” x 11” sheet of paper.
The respondent shall submit one (1) original signed paper copy, one (1) copy (clearly marked
COPY) and an electronic copy of the RFP and all attachments on a CD or flash drive. A
complete copy of a proposal includes all documents required by this solicitation. The CD or flash
drive shall be titled “RFP 20-02 – Firm’s Name.”
The proposal and any accompanying documentation submitted become property of the City of
Killeen and will not be returned.

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

See Also

CPS Energy walk-in center hours have been temporarily modified to 10:30 a.m. -

CPS Energy

Bid Due: 4/13/2020

Request for Proposals For Medicaid Estate Recovery Program Solicitation ID: HHS0005392V2 | Due

State Government of Texas

Bid Due: 4/17/2020

REQUEST FOR PROPOSAL Financial Advisory Services for Student Loan Program Solicitation ID: 781-0-22925

State Government of Texas

Bid Due: 4/30/2020

20-68 Specialized Behavior Management Program What 20-68 Specialized Behavior Management Program When 4/24/2020,

Edinburg Consolidated Independent School District

Bid Due: 4/24/2020