Hotline Answering Service

Agency: State Government of Illinois
State: Illinois
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
Posted Date: May 30, 2025
Due Date: Jun 6, 2025
Solicitation No: 26-444DHS-INSPG-B-48093
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Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description


Bid Solicitation: 26-444DHS-INSPG-B-48093
Responses Due in 6 Days, 15 Hours, 53 Minutes
Header Information
Bid Number:
26-444DHS-INSPG-B-48093
Description:
Hotline Answering Service
Bid Opening Date:
06/06/2025 10:00:00 AM
Purchaser:
Ursula Sprague
Organization:
DHS - Human Services
Department:
INSPGEN444 - Inspector General
Location:
IA001 - Inspector General
Fiscal Year:
26
Type Code:
95 - Small Purchase
Allow Electronic Quote:
Yes

Alternate Id:

Required Date:
Available Date
:
05/30/2025 04:44:40 PM
Info Contact:
Contact Ursula Sprague at (312) 209-9267
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
Small purchase for a multi-year contract for the OIG answering service for its 24 hour/7 day/week, mandated hotline answering services to report allegations of abuse, neglect, financial exploitation, and/or death of individuals with mental illness or developmental disabilities. Term date: 7/1/25-6/30/27
Ship-to Address:
Inspector General
901 Southwind Rd
Springfield, IL 62703
US
Email: noreply@illinois.gov
Phone: (000) 000-0000
Bill-to Address:
Inspector General
901 Southwind Rd
Springfield, IL 62703
US
Email: noreply@illinois.gov
Phone: (000) 000-0000
Print Format:
Bid Print New

File Attachments:
OIG Answ Service Contract No. 4100173072 standard-terms-and-conditions.pdf
OIG Answ Service Hotline Contract No. 4100213904 std-illinois-certifications-v.23.1.docx
OIG Answering Service Hotline RFQ_B-48093~1.docx

Form Attachments:
Required Quote Attachments

SPO Name:

Adrienne Grover

Is this a Small Business Set Aside Procurement?:

No

Is there a BEP/VBP Participation Goal? :

No

Link to Original Contract :
Item Information

Item # 1:

(

915

-
20

)



OIG Hotline Answering Service

NIGP Code:
915-20
Call Center Services

Qty Unit Cost UOM Total Discount Amt. Total Cost

24.0




MON - Month








Manufacturer:

Brand:

Model:

Make:

Packaging:

Additional NIGP Code

:




ILLINOIS_ILL_AWS_PROD_BUYSPEED_1_bso
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