Helpdesk and Onsite Support – IdeaCom MidAmerica, Inc

This is a single source posting notification; there are no solicitation documents for download. This posting is not a Request for Bid (RFB) nor Request for Proposal (RFP).

The Department of Minnesota IT Services (MNIT), partnering with the Department of Veteran’s Affairs (DVA), intend to enter into an agreement up to 24 mos. with IdeaCom Mid-America INC for continued managed helpdesk support, misc. parts, and service calls for R4k, Versus, Accutech, WaveWare and Ascom, referred to by MDVA as Nurse Call and Wander Prevention System.

The services include but are not limited to: remote troubleshooting and support for any issues with the following supported technologies, software upgrades, remote adds and changes, possible service calls, and misc. parts acting as Tech liaison and annual recertification of equipment. With IdeaCom Mid-America retaining exclusive ownership rights of their software, maintenance and support services, this must be renewed directly and has been deemed a sole source.

If there are any concerns regarding this single source notification, please contact Rebecca Bley at rebecca.bley@state.mn.us prior to June 9, 2026, at 10:00 AM Central Time. Please include the reference number and title of the posting in the subject line. Or you may call the HelpLine at 651.296.2600 (MN Relay Service for persons with speech or hearing disabilities: 711 or 1.800.627.3529).