Great Blue Customer Service Satisfaction Survey

Agency:	Kissimmee Utility Authority
State:	Florida
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services 541910 - Marketing Research and Public Opinion Polling
Posted Date:	Jan 15, 2026
Due Date:	Jan 26, 2026
Solicitation No:	SS 26-018-JG
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Main

Agency
Kissimmee Utility Authority

Status
Active

Fiscal Year
2026

Primary Contact
Jennifer Grieves

Title
Great Blue Customer Service Satisfaction Survey

Secondary Contact
Sheila Nelson

Number
SS 26-018-JG

Tertiary Contact

Type
Sole Source

Department
Executive Office

Online Submissions
Yes

Project Estimate

Piggyback Solicitation
No

Insurance Required
Yes

Bid Bond Required
No

Bid Bond Amount

Performance Bond Required
No

Performance Bond Amount

Construction Bond Required
No

Construction Bond Amount

Scope of Services
1. Conduct a market research study measuring the opinions among Client`s residential and commercial & industrial customers on a host of topics.

2. Complete 200 telephone surveys and a minimum of 200 digital surveys among Residential customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.

3. Complete 50 telephone surveys and 50 digital surveys among Commercial & Industrial customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.

4. Update and refine as needed the 2025 survey instrument of not more than 45 questions including sub-questions and demographics.

5. Provide project management services including:

A.        Organization and leadership of a project initiation meeting to ensure project alignment and agree to a Timeline/Deliverable Schedule.

B.        Translate the final, approved survey instrument, into Spanish. Translate all applicable Spanish survey responses back to English.

C.        Design a sample management plan.

D.        Code and perform quality assurance testing prior to full-scale survey fielding.

E.        Effectively train researchers on the survey instrument.

F.        Perform data tabulation, editing, coding, logic validation, and data analysis.

6. Provide a written summary of findings and a presentation of results.

Dates(All times are listed as EST )

Broadcast Date
1/15/2026 7:00 PM EST

Question End Date
1/26/2026 4:00 PM EST

Due Date
1/26/2026 4:00 PM EST

Bid Opening Date

Pre-Bid Meetings

Total: 0 (All times are listed as EST )

Date

Time

Mandatory

Location

Shortlist Meeting

Total: 0 (All times are listed as EST )

Date

Time

Location

Documents

Total: 2

Type	Name	Description	File Type
Single/Sole Source	SS 26-018-JG Notice of Intent to Sole Source.pdf	SS 26-018-JG NOTICE OF INTENT TO SOLE SOURCE	PDF
Sole Source Form	Certificate of Confidentiality.pdf	Certificate of Confidentiality	PDF

Quote/Bid

Zones
Total: 0

Zone

Groups
Total: 0

Group

Quote/Bid Items

Total: 0

Required

Group

Make

Model

Description

Quantity

Unit of Measure

Price/ Percent

Type

Additional Quote/Bid Items Fields

Display Options Spreadsheet Section	No	Display Image and Specifications Hyperlink Fields	No
Display Build Sheet File Upload Field	No	Display Options File Upload Field	No
Require Build Sheet File to be Uploaded	No	Require Options File to be Uploaded	No
Display Lead Time Field	No	Display Standard Packaging Field	No

Delivery Date
None

Required Files to be Uploaded by the Vendor
None

Shipping
FOB Destination

Terms and Conditions
See KUA`s Terms and Conditions
Provide Supplier`s Terms and Conditions

Include Shipping in Price of Items
Yes

Display Bid Tabulation to Vendors
No

Display Vendor Submissions to Vendors
No

View Vendor Submissions while Bid Solicitation is Active
No

Allow Options File to be Updated after Due Date
No

Allow Post Due Date Submission
No

Questions & Answers

Total: 0

Question

Date Asked

Answer

Date Answered

Commodity Codes

Total: 3

Code	Description
[918-12]	Analytical Studies and Surveys (Consulting)
[961-60]	Public Opinion Surveys
[956-5]	Business Research Services

Publications

Total: 0

Publication

Date

Great Blue Customer Service Satisfaction Survey

Sign-up for a Free Trial, Government Bid Alerts

See Also