Graffiti Removal Services

Agency:	City of Upland
State:	California
Type of Government:	State & Local
NAICS Category:	561720 - Janitorial Services 561730 - Landscaping Services 561790 - Other Services to Buildings and Dwellings
Posted Date:	Feb 5, 2026
Due Date:	Feb 27, 2026
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REQUEST FOR PROPOSALS

FOR PROFESSIONAL SERVICES

GRAFFITI REMOVAL SERVICES

RFP No. 26 - 007

ISSUED BY THE CITY OF UPLAND:

Public Works Department

1370 N. Benson Avenue

Upland, CA 91786

SUBMISSION DEADLINE:

February 27, 2026

5:00 PM (PT)

PROJECT MANAGER:

Richard Smiderle

RSmiderle@UplandCA.gov

Office: (909) 291-2940

Table of Contents

Introduction............................................................................................................................................... 4

Intent ........................................................................................................................................................ 4

Background ............................................................................................................................................... 4

Tentative Schedule of Events ...................................................................................................................... 4

Instructions to Companies ......................................................................................................................... 5

Public Records........................................................................................................................................... 7

Minimum Required Qualifications ............................................................................................................... 7

Scope of Services....................................................................................................................................... 8

General Terms and Conditions.................................................................................................................... 8

10. Contract Term............................................................................................................................................ 8

11. Contract Documents.................................................................................................................................. 9

12. Inquiries .................................................................................................................................................... 9

13. Examination of RFP and Sites of Work.......................................................................................................... 9

14. Completion of Proposal............................................................................................................................ 10

15. Proposal Format and Content ................................................................................................................... 10

a. Cover Letter....................................................................................................................................... 10

b. Executive Summary ........................................................................................................................... 10

c. Company Information ........................................................................................................................ 11

d. Key Personnel .................................................................................................................................... 11

e. Experience and References ................................................................................................................ 11

f. Technical Approach and Methodology................................................................................................. 12

g. Customer Service .............................................................................................................................. 12

h. Reports ............................................................................................................................................. 12

i. Evidence of Insurance ........................................................................................................................ 12

j. Pricing............................................................................................................................................... 12

k. Other Required Documentation .......................................................................................................... 12

16. Submission of Proposals .......................................................................................................................... 13

17. Alternative Proposals ............................................................................................................................... 13

18. Addenda .................................................................................................................................................. 13

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City of Upland RFP 26-007

19. Withdrawal of Proposal ............................................................................................................................ 13

20. Evaluation of Proposals ............................................................................................................................ 14

21. Rejection of Proposals.............................................................................................................................. 14

22. Protest Procedures .................................................................................................................................. 15

23. Execution of Agreement............................................................................................................................ 15

24. Failure to Execute the Agreement .............................................................................................................. 15

25. Cancellation ............................................................................................................................................ 15

EXHIBIT A - SCOPE OF SERVICES........................................................................................................................... 16

EXHIBIT B - SAMPLE AGREEMENT .......................................................................................................................... 19

EXHIBIT C - COMPANY’S QUALIFICATIONS STATEMENT ......................................................................................... 31

EXHIBIT D - DISCLOSURE QUESTIONNAIRE ........................................................................................................... 37

EXHIBIT E - AUTHORIZATION DOCUMENT .............................................................................................................. 38

EXHIBIT F - CLIENT REFERENCES .......................................................................................................................... 39

EXHIBIT G – NON-COLLUSION AFFIDAVIT (MUST BE NOTARIZED) ........................................................................... 40

EXHIBIT H - CERTIFICATION OF NON-DISCRIMINATION BY CONTRACTORS ............................................................ 41

EXHIBIT I - ADDENDA RECEIPT ACKNOWLEDGMENT .............................................................................................. 42

EXHIBIT J – CERTIFICATION OF LABOR CODE - SECTION 1861 ................................................................................ 43

EXHIBIT K - DESIGNATION OF SUBCONTRACTORS ................................................................................................. 44

EXHIBIT L - COMPANY CUSTOMER SERVICE STANDARDS ACKNOWLEDGMENT ...................................................... 45

EXHIBIT M - COMPENSATION SCHEDULE .............................................................................................................. 46

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City of Upland RFP 26-007

Introduction

City of Upland (“City”) is seeking proposals from qualified companies (“Company”) for the performance of

graffiti removal services as described in the Scope of Services (see Exhibit A). The Company will be responsible

for performing the services in accordance with all applicable Federal, State, County and Local laws and

regulations. The City anticipates selecting one company to provide these services on an as-needed basis.

The City places a high value on exceptional customer service, meticulous attention to detail, and pride in

public spaces. The selected Company is expected to share these values and to demonstrate a proactive,

responsive, and professional approach to graffiti removal. The City expects the Company to treat all locations

as vital community assets, deserving of the utmost care and stewardship, in order to enhance the experience

for residents, visitors, and businesses.

Intent

The City intends to award a contract to the most qualified Company that will provide the best value to the City

for graffiti removal services based upon the specifications included in this RFP (see Exhibit A). The City

reserves the right to reject all proposals and to waive minor irregularities, to accept any proposal or portion

thereof, and to take all proposals under advisement for a period of ninety (90) days.

The City reserves the right to issue a single contract, multiple contracts or to issue no contracts because of

this RFP.

Background

The City is located approximately 35 miles east of Los Angeles in western San Bernardino County, covering

15.6 square miles and is home to nearly 80,000 residents. In total, the City owns, manages and/or maintains

approximately XX buildings or structures.

The presence of graffiti is a reflection on the community and the neighborhood in which it is located. The City

recognizes that the first line of defense against graffiti is prevention, and prompt removal of graffiti is one of

the most effective means to prevent its recurrence. Therefore, the City finds it most expedient to contract out

these services to a company whose core operations is graffiti abatement.

Tentative Schedule of Events

It is the goal of the City to select and retain a Company by March 23, 2026. In preparation for that action, the

following tentative schedule of events has been prepared:

Event

Request for Proposals Released

Questions Due

Responses to Questions Released

Proposals Due

Notification of Tentative Selection

Tentative City Council Award of Contract

Date

02/05/2026

02/18/2026

02/19/2026

02/27/2026

03/05/2026

03/23/2026

Time

N/A

Before 6:00pm (PT)

N/A

Before 5:00pm (PT)

N/A

TBD

The City reserves the right to amend, withdraw and cancel this RFP. The City reserves the right to request or

obtain additional information about any and all submittals before making an award. The City also reserves the

right to seek clarification from any Company about any statement in its proposal that the City finds ambiguous.

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City of Upland RFP 26-007

Instructions to Companies

• Notice to Companies

The Companies shall be considered based on their best overall value to the City. The City Council

shall decide in its sole and absolute discretion whether to enter into a contract at all, even if there

are one or more qualified Companies. The City shall not be limited to awarding to the lowest

responsive Company, but instead shall be entitled to negotiate for the best overall value to the

City. The City may, but is not obligated to, conduct interviews with Companies.

The City may automatically disqualify any proposal that does not meet the terms and conditions

set forth in this Section 5 - Instructions to Companies.

• Irregular Proposals

Unauthorized conditions, limitations, or provisions attached to a proposal will render it irregular

and may cause its rejection. The completed proposal forms shall be without interlineations,

alterations, or erasures. Alternative proposals will not be considered unless specifically

requested. No oral, telegraphic, or telephonic proposal, modification, or withdrawal will be

considered.

• Proposal Expenses

The City shall not be liable to pay any cost incurred by any firm or persons in submitting a proposal

in response to this solicitation.

• Award of Contract

Issuance of this RFP and receipt of proposals does not commit the City to award a contract. The

City reserves the right to reject any or all proposals, to accept any proposal or portion thereof, to

waive any irregularity, and to take the proposals under advisement for a period of ninety (90) days.

The City Council shall decide in its sole and absolute discretion whether to enter into a contract at

all, even if there are one or more qualified Companies. The City shall not be limited to awarding the

lowest responsive Company but instead shall be entitled to negotiate for the best overall value to

the City. In no event will an award be made until all necessary investigations are made as to the

responsibility and qualifications of the Company to whom the award is contemplated. All

responses to this solicitation shall become the property of the City and will be retained or disposed

of accordingly.

• Legal Responsibilities

All proposals must be submitted, filed, made, and executed in accordance with State and Federal

laws relating to proposals for contracts of this nature whether the same are expressly referred to

herein or not. Any Company submitting a proposal shall by such action thereby agree to each and

all the terms, conditions, provisions, and requirements set forth, contemplated, and referred to in

the scope of services and contract documents. All Companies shall also agree to full compliance

therewith.

• Proprietary Information

The Company shall identify those portions of their proposal that they deem to be confidential,

proprietary information or trade secrets, and provide justification for why such materials shall not

be disclosed by the City. All materials the Company desires to remain confidential shall be clearly

indicated by stamping the pages on which such information appears, at the top and bottom thereof

with the word "Confidential." Marking material as “Confidential” does not guarantee non-

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City of Upland RFP 26-007

This page summarizes the opportunity, including an overview and a preview of the attached documents.

Graffiti Removal Services

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