GLOBAL NURSE ADVICE LINE RFI/ INDUSTRY DAY

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Contract Opportunity

Title: Pre-Solicitation Notice for Global Nurse Advice Line- Next Generation (GNAL-NG)

Solicitation Number: HT001125R0044

Agency: Defense Health Agency (DHA)

Proposed Issue Date: 25 April 2025

1. Description of the Requirement

The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities.

The government anticipates awarding a single award contract based on a best value trade-off approach that considers Technical Approach +Sub-Factors, Management Plan, Key Personnel, Small Business Participation Plan, Past Performance, and Price.

2. Format and Instructions for Proposal Submission

Offerors must submit proposals in accordance with the RFP instructions to ensure compliance, consistency, and efficient evaluation. Proposals that do not adhere to the specified format may be deemed non-compliant and may not be evaluated.

Each volume must be clearly labeled with the solicitation number, offeror’s name, and the volume title on the cover page.

3. Compliance and Completeness Requirements

Offerors are advised that the following will be strictly enforced:

Each volume must be paginated.

1. Completeness:

•Proposals must address all RFP requirements outlined in FAR 52.212-1 (Instructions to Offerors).

•Failure to include required information may result in a determination of non-responsiveness.

•Do not include pricing information in volumes other than the Price Proposal.

1. Compliance with Submission Instructions:

•Submit proposals via the designated electronic submission platform by the due date and time specified in the solicitation.

•Late proposals will not be considered, except as permitted under FAR 15.208.

4. Volume Access and Evaluation Process

• Technical Evaluation Team: Will evaluate the Technical Proposals for technical capability (effectiveness of approach and understanding of the requirements) and proposal risk.

The government will be requiring an oral presentation for the Technical evaluation criteria- the offeror shall be prepared to present live during a TEAMS meeting.

• Management Plan: Will evaluation the proposed management and transition in approach.


• Key Personnel Team: Will evaluate proposed key personnel for adherence with qualification requirements


• Small Business Team: Will evaluate Small Business Subcontracting Plans for adherence to small business participation goals.


• Past Performance Team: Will evaluate the recency, relevancy, and quality of submitted Past Performance references.


• Price Evaluation Team: Will evaluate Price Proposals for reasonableness, completeness, and balance.

5. Proposal Preparation Guidance

Clearly address technical requirements specified in the FAR 52.212-1 Instructions to Offerors and FAR 52.212-2 Evaluations, and their Addendums.

Disclaimer: This is a pre-solicitation notice and does not constitute a Request for Proposal (RFP). Interested parties should monitor SAM.gov for the official solicitation and further updates.

6. Communication during the Pre-Solicitation through Award guidance

This notice establishes strict communication protocols for the pre-solicitation phase through award of this procurement. To ensure fairness and transparency, all communication with government personnel involved in this procurement process – including but not limited to project managers, evaluators, and decision-makers – is strictly prohibited.

All inquiries and correspondence must be directed solely through the Contracting Officer, Ms. Nakaura Yusuf, at Nakaura.yusuf.civ@health.mil.

Any attempt to contact or influence government personnel outside of this designated channel will be considered a breach of procurement integrity and may result in:

• Immediate disqualification of your proposal


• Removal of your organization from consideration for this and future procurements

Your cooperation in maintaining the integrity of this procurement process is expected and appreciated.

Contracting Officer:

Nakaura Yusuf

nakaura.yusuf.civ@health.mil

(703) 681-5821

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