Genesys Cloud Call Center Products and Services

Agency: VETERANS AFFAIRS, DEPARTMENT OF
State: New Jersey
Type of Government: Federal
FSC Category:
  • D - Automatic Data Processing and Telecommunication Services
NAICS Category:
  • 541519 - Other Computer Related Services
Set Aside: SBA Certified Women-Owned Small Business (WOSB) Program Set-Aside (FAR 19.15)
Posted Date: Jan 15, 2026
Due Date: Jan 19, 2025
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

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Genesys Cloud Call Center Products and Services
Active
Contract Opportunity
Notice ID
Related Notice
36C10B26Q0045
Department/Ind. Agency
VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier
VETERANS AFFAIRS, DEPARTMENT OF
Office
TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
General Information
  • Contract Opportunity Type: Special Notice (Original)
  • Original Published Date: Jan 15, 2026 12:13 pm EST
  • Original Response Date: Jan 19, 2025 11:00 am EST
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Feb 03, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside: SBA Certified Women-Owned Small Business (WOSB) Program Set-Aside (FAR 19.15)
  • Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
  • NAICS Code:
    • 541519 - Other Computer Related Services
  • Place of Performance:
    Eatontown , NJ
    USA
Description

This amendment is to inform all potential vendors the government intends to proceed issuing an RFQ on NASA SEWP V for Genesys Cloud CX3 (Call Center) Products and Services ( Previously Titled Genesys Cloud Customer Experience IAAS) This is a competitive acquisition for a Woman Owned Small Business (WOSB) set aside. This will be a firm fixed price contract. It will be a one base year period with four 12-month option periods. Per FAR 7.102(a), Agencies shall perform acquisition planning and conduct market research for all acquisitions.


Attachments/Links
Contact Information
Contracting Office Address
  • 23 CHRISTOPHER WAY
  • EATONTOWN , NJ 07724
  • USA
Primary Point of Contact
Secondary Point of Contact
History
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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.