General Assistance Housing Line Call Center

Agency: State Government of Vermont
State: Vermont
Type of Government: State & Local
NAICS Category:
  • 237110 - Water and Sewer Line and Related Structures Construction
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Jun 30, 2025
Due Date: Jul 23, 2025
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General Assistance Housing Line Call Center Request Date: 6/30/2025 3:07:34 PM
Open Date:
Closing Date: 7/23/2025 5:00 PM
Intent To Bid Deadline:
Est. Dollar Value: $0.00
RFQ Number: ESD-Call-6.30.25

Department for Children and Families

280 State Drive
Waterbury ,
VT 05671

Bid Type:
Request for Proposal

Locations:
State-Wide
Keywords:
Call Center Operations

Bid Description:
The Vermont Department for Children and Families’ (DCF) mission is to foster the healthy development, safety, well-being, and self-sufficiency of Vermonters. The Department is structured around six Divisions that deliver programs and services to Vermonters; one of those Divisions is the Economic Services Division (ESD). ESD administers several public assistance programs that help Vermonters meet their basic needs, including the General Assistance (GA) Emergency Housing Program.

Through this Request for Proposal (RFP) the Agency of Human Services Department for Children and Families (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide housing line call center support to Vermonters seeking assistance.
Special Instructions:
Contact Information:
Katherine Wooten
Phone: n/a
Fax:
Email: ahs.dcfcontractsandgrantsrfp@vermont.gov
For additional information:
Bid Attachments:
ESD-Call Center RFP-6.30.2025.pdf

Site Visit: Date:

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