Five9 Call Center Services

Agency: State Government of Maryland
State: Maryland
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
Posted Date: Sep 20, 2026
Due Date: Oct 2, 2026
Solicitation No: BPM058929
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Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

ID: BPM058929
Title: Five9 Call Center Services
Status: Open
Due / Close Date: 10/2/2026
Publish Date: 9/18/2026 5:25:10 PM
Main Category: Software
Solicitation Type: Request for Quote
Issuing Agency: Maryland State Department of Education

Solicitation Summary
Title
Five9 Call Center Services
ID
BPM058929
Alternate ID
R00B7600067
Functional Area #
1
Round #
1
Status
Open
Due / Close Date (EST)
Oct 2 2026 12:00AM
Solicitation Type
Request for Quote
Main Category
Software
Issuing Agency
Maryland State Department of Education
Procurement Officer / Buyer
Lisa MCMILLAN
Email
lisa.mcmillan4@maryland.gov
Solicitation Summary

Call Center Services for applications within DEC for one (1) year.

Additional Instructions

Small, Minority and Veteran-owned businesses are encouraged to respond to this solicitation.

Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Lisa MCMILLAN
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date
RFQ Specification Document (Approved) 9/18/2026 5:20:14 PM 9/18/2026 5:20:14 PM
MSDE IT Supplemental Specification Document (Approved) 9/18/2026 5:19:35 PM 9/18/2026 5:19:35 PM
IT Supplemental Specification Document (Approved) 9/18/2026 5:18:57 PM 9/18/2026 5:18:57 PM
3 Record(s)
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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.