Firewall managed service

Agency: Government of Alberta
State: Alberta
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
Posted Date: Apr 17, 2025
Due Date: May 16, 2025
Solicitation No: AB-2025-02975
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Description

Open & competitive opportunity • Request for Proposal
Open
Alberta Utilities Commission
The purpose of this request for proposal is to partner with a vendor that can provide managed services for the AUC’s firewall operations.

The AUC IT team seeks to augment their skills with a managed service for firewall operations support. The AUC prefers a three-year term contract for the managed service and is open to multiple contracts covering up to a total of five years.

This service would include routine operational work coordinated by the AUC IT team and annually defined initiatives or projects initiated through separate statements of work.
The operational work on the specific technology includes daily issues escalated from the AUC IT team, regular software patching and updates, firewall object and rule updates, VPN troubleshooting, performance and troubleshooting. Examples of work that would be defined annually as an initiative or project are things like a rewrite of the firewall rule base for improvements, object clean up and firewall upgrades, and as well as configuration and implementation of any equipment that has reached the end of life. Information technology environment.

The AUC’s environment has the following characteristics:

Office locations/user base        Calgary (140 users)
Edmonton (10 users)
Data centres        One physical and two Microsoft Azure landing zones
Network        Physical: LAN, WAN
Wireless: one in each office location that each host three networks
End points        Workstations: 20
Laptops: 140
Video conference rooms: 8
Networking devices: 46
Servers: 85

Further firewall details can be obtained upon signing the non disclosure agreement provided in Appendix IV.
APC Reference # AB-2025-02975
Category Services
Posting Date • Time Apr 17, 2025 • 9:22 am (MT)
Closing Date • Time May 16, 2025 • 2:00:00 pm (MT)
Region(s) of Delivery Alberta
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