FDIC Genesys Cloud Contact Center as a Service (“CCaaS”) Software Subscription

Agency: FEDERAL DEPOSIT INSURANCE CORPORATION
State: Virginia
Type of Government: Federal
NAICS Category:
  • 541519 - Other Computer Related Services
Set Aside: No Set aside used
Posted Date: Aug 8, 2025
Due Date: Sep 19, 2025
Solicitation No: CORHQ-25-Q-0372
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

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FDIC Genesys Cloud Contact Center as a Service (“CCaaS”) Software Subscription
Active
Contract Opportunity
Notice ID
CORHQ-25-Q-0372
Related Notice
Department/Ind. Agency
FEDERAL DEPOSIT INSURANCE CORPORATION
Sub-tier
FEDERAL DEPOSIT INSURANCE CORPORATION
Office
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General Information
  • Contract Opportunity Type: Solicitation (Original)
  • Original Published Date: Aug 08, 2025 04:51 pm CDT
  • Original Date Offers Due: Sep 19, 2025 02:00 pm CDT
  • Inactive Policy: 15 days after date offers due
  • Original Inactive Date: Oct 04, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside: No Set aside used
  • Product Service Code: 7A21 - IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE)
  • NAICS Code:
    • 541519 - Other Computer Related Services
  • Place of Performance:
    Arlington , VA 22226
    USA
Description

The Federal Deposit Insurance Corporation (FDIC) invites you to submit a quote in response to Request for Quote (RFQ) CORHQ-25-Q-0372 for a Genesys Cloud Contact Center as a Service (“CCaaS”) software subscription. All quotes shall be submitted in strict adherence to the proposal instructions outlined in provision 7.3.2-09 “General Proposal Instructions – December 2023”, included in the referenced solicitation.



The FDIC will respond to questions or requests for clarification submitted in writing by an offeror, regarding this solicitation. Questions or requests for clarification must be submitted by 3:00p.m. (Central Time), on August 21, 2025, by email to April Royal at airby@fdic.gov. If an offeror is unable to use email, it should contact April Royal at (214) 549-7584.


Attachments/Links
Contact Information
Contracting Office Address
Primary Point of Contact
Secondary Point of Contact


History
  • Aug 08, 2025 04:51 pm CDTSolicitation (Original)
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