FasTrak® Regional Customer Service Center Back Office System

Project Description: NOTICE IS HEREBY GIVEN that the Bay Area Toll Authority (BATA) invites your firm to submit a Response for the design, installation, commission, operation and maintenance of the FasTrak Regional Customer Service Center (RCSC) Back Office System herein called “System”. This will be Part 1 of BATA’s two-step procurement process, which is the Request for Qualifications (RFQ). Part 2 will include a Request for Proposals (RFP) which will be extended only to short-listed firms, as described below.
The Bay Area Toll Authority (BATA) is seeking qualified vendors to partner in the development, implementation, and long-term evolution of a next generation tolling Back Office System (System). This System is envisioned as a generational platform—a resilient, adaptable, and scalable solution that will serve the region’s tolling and customer service needs until at least the year 2050. The selected Vendor will engage in a strategic, collaborative relationship with BATA to deliver a robust technical solution in which operations and maintenance of the System can be transitioned in part or in full, at BATA’s option, to BATA or a third party. BATA may disaggregate more of the services that have traditionally been included in delivery of full-service customer service center back office systems (e.g., website, lockbox, etc.).
BATA’s intent is to cultivate a contractual relationship that aligns risk and reward, promotes transparency, provides flexibility, and incentivizes innovation and efficiency. The ideal partner will demonstrate a commitment to shared goals, long-term value creation, and seamless transition planning.