Facilities Management

Agency: State Government of North Carolina
State: North Carolina
Type of Government: State & Local
NAICS Category:
  • 561210 - Facilities Support Services
Posted Date: Nov 5, 2025
Due Date: Dec 17, 2025
Solicitation No: 54-TPA-102225
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Description

Solicitation Number: 54-TPA-102225
Project Title: Facilities Management
Description: The N.C. Turnpike Authority (NCTA) is seeking proposals from qualified Proposers to provide facility management oversight and Maintenance Services for several leased properties and to manage vendors for all existing Toll Vaults.
Opening Date: 12/17/2025 4:00 PM
Posted Date: 11/6/2025
Status: Open
Department: DEPARTMENT OF TRANSPORTATION
Solicitation Number
*
54-TPA-102225
Department
DEPARTMENT OF TRANSPORTATION
Status Reason
Open
Opening Date
2025-12-17T16:00:00.0000000
Posted Date
*
2025-11-05T16:30:06.0000000Z
Commodity Code
Business facilities oversight
Mandatory Conference/Site Visit
2025-11-12T05:00:00.0000000Z
Special Instructions
NCTA will host an OPTIONAL and VIRTUAL Site Tours Meeting for interested firms on 11/12/25 from 1 PM - 2 PM EST. This meeting will include a virtual walkthrough of each of the facility locations to provide an opportunity for firms to see the general condition and inventory of the facilities.
Solicitation Type
*
Select RFP IFB RFI
Owner
Elizabeth Davis
Description
The N.C. Turnpike Authority (NCTA) is seeking proposals from qualified Proposers to provide facility management oversight and Maintenance Services for several leased properties and to manage vendors for all existing Toll Vaults.
Attachments

Attachment Preview

Facilities Management
Request for Proposals
Virtual Site Tours Meeting (Optional)
November 12, 2025, from 1 p.m. – 2 p.m.
Proposal Due Date
December 17, 2025 (4:00 p.m. EDT)
Physical Delivery Address
North Carolina Turnpike Authority
2501 Aerial Center Pkwy, Suite 200
Morrisville, NC 27560
Attn: Eliza Davis
Issue Date: October 22, 2025
Facilities Management RFP
Table of Contents
Table of Contents
Part I. Administrative _________________________________________________________ I-1
1. Notice of Request for Proposals ................................................................................................ I-2
1.1. Background and Purpose ....................................................................................................................... I-2
1.1.1. NCTA Project Description & Goals ................................................................................................ I-2
1.2. NCTA Facilities ...................................................................................................................................... I-3
1.3. NCTA Toll Program................................................................................................................................ I-4
1.4. NCTA Contact Person............................................................................................................................ I-5
1.5. Information Posting............................................................................................................................... I-5
2. General Information................................................................................................................. I-5
2.1. RFP Inquiries and Notices ...................................................................................................................... I-5
2.2. Policy Statement................................................................................................................................... I-5
2.3. Non-Solicitation Provision ..................................................................................................................... I-5
2.4. Cost Incurred Responsibility .................................................................................................................. I-5
2.5. Right to Reject....................................................................................................................................... I-6
2.6. Responsiveness of Proposals................................................................................................................. I-6
2.7. Right to Cancel ...................................................................................................................................... I-6
2.8. Right to Amend and Addenda ............................................................................................................... I-6
2.9. Written Clarifications ............................................................................................................................ I-6
2.10. Oral and Referenced Explanations....................................................................................................... I-6
2.11. Oral Presentations and Interviews ....................................................................................................... I-6
2.12. Proposal Submittal Deadline ............................................................................................................... I-7
2.13. Submittal Responsibility ...................................................................................................................... I-7
2.14. Waivers ............................................................................................................................................... I-7
2.15. Modification or Withdrawal of Proposals ............................................................................................. I-7
2.16. Confidentiality and RFP Ownership ..................................................................................................... I-7
2.17. Contractual Obligations ....................................................................................................................... I-8
2.18. Proposer’s Bid...................................................................................................................................... I-8
2.19. Certificate to Transact Business in NC ................................................................................................. I-8
2.20. Historically Underutilized Businesses .................................................................................................. I-9
2.20.1. Policy ......................................................................................................................................... I-9
2.20.2. Obligation .................................................................................................................................. I-9
2.20.3. Participation .............................................................................................................................. I-9
2.20.4. Subcontracting .......................................................................................................................... I-9
2.20.5. Directory of Approved Transportation Firms ............................................................................ I-10
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Facilities Management RFP
Table of Contents
2.21. Federal Aid Requirements ................................................................................................................. I-10
2.22. Insurance Requirements.................................................................................................................... I-10
2.23. Prevailing Wages ............................................................................................................................... I-12
3. Schedule............................................................................................................................... I-12
4. Virtual Site Tours Meeting (Optional) ...................................................................................... I-13
5. Procurement Evaluation Process ............................................................................................. I-14
5.1. Technical Proposal Pass / Fail Screening .............................................................................................. I-14
5.2. Technical Proposal Evaluation ............................................................................................................. I-14
5.3. Technical Proposal Scoring.................................................................................................................. I-15
5.4. Price Proposals .................................................................................................................................... I-15
5.5. Price Review and Scoring..................................................................................................................... I-15
5.6. Negotiations and Best and Final Offers (BAFOs) ................................................................................. I-16
6. Award and Execution of Contract ............................................................................................ I-17
6.1. Notice of Award .................................................................................................................................. I-17
7. Proposer Debrief.................................................................................................................... I-17
8. Protest Procedure.................................................................................................................. I-17
Part II. Defined Terms & Acronyms_____________________________________________ II-1
1. Defined Terms ........................................................................................................................ II-2
2. Acronyms .............................................................................................................................. II-6
Part III. Scope of Work and Requirements _______________________________________ III-1
1. Summary of Scope of Work..................................................................................................... III-2
1.1. Scope of Work Phases ......................................................................................................................... III-2
1.1.1. Operations Phase 1..................................................................................................................... III-2
1.1.2. Operations Phase 2 .................................................................................................................... III-2
2. General Scope of Work Requirements ...................................................................................... III-3
2.1. General Project Requirements............................................................................................................. III-3
2.2. Key Personnel ..................................................................................................................................... III-3
2.3. General Administrative, Asset Management, and Financial Requirements .......................................... III-4
2.4. Reporting ............................................................................................................................................ III-4
2.4.1. General Reporting ...................................................................................................................... III-4
2.4.2. Reports Package ........................................................................................................................ III-5
North Carolina Turnpike Authority | ii
Facilities Management RFP
Table of Contents
2.5. Project Management and Technical Support....................................................................................... III-6
2.6. Project Documentation Requirements ................................................................................................ III-8
2.6.1. General Documentation Requirements ...................................................................................... III-8
2.6.2. Documentation Updates............................................................................................................ III-9
2.6.3. Standard Operating Procedures ................................................................................................. III-9
3. Facility Management Requirements ........................................................................................ III-9
3.1. Leased Properties ................................................................................................................................ III-9
3.2. Leased Properties, Triple-Net Contracts: Oversight and Liaison ........................................................ III-10
3.2.1. Key Services ............................................................................................................................. III-10
3.2.1.1. Preventative Maintenance Program............................................................................. III-10
3.2.1.2. Routine Maintenance and Repairs.................................................................................III-11
A Single Incident Exceeds $2,000..............................................................................................................III-11
3.3. Toll Vaults: Oversight and Vendor Management (Phase 1)................................................................. III-12
3.4. Toll Vaults: Full-Service Maintenance for New or Re-Contracted Toll Vaults (Phase 2) ...................... III-12
3.4.1. Key Services ..............................................................................................................................III-13
3.4.1.1. Preventative Maintenance Program..............................................................................III-13
3.4.1.2. Routine Maintenance and Repairs.................................................................................III-13
3.4.1.3. Critical Environmental Monitoring System (CEMS)....................................................... III-14
3.5. Access Control and Security Monitoring System (ACSMS)................................................................. III-15
3.6. Toll Vault Weather Monitoring System (WMS) .................................................................................. III-16
3.6.1.1. Financial Responsibily for Maintenance........................................................................ III-16
1 Time and materials plus administration fee as a pass through to NCTA...................................................III-17
3.7. Energy and Security Management......................................................................................................III-17
4. Performance Requirements Overview.................................................................................... III-17
4.1. Performance Measurement and Liquidated Damages ........................................................................III-17
4.2. Contractor KPI Invoice Adjustments.................................................................................................. III-21
4.3. Facility Management Performance Requirement Details................................................................... III-21
4.3.1. Third Party Resolution Rate ...................................................................................................... III-21
4.3.2. Service Request Completion..................................................................................................... III-22
4.3.3. Service Request Completion..................................................................................................... III-22
4.3.4. Report Submission ................................................................................................................... III-23
Part IV. Proposal Content _____________________________________________________ IV-1
1. Submission of Proposal ..........................................................................................................IV-2
2. Technical Proposal Response and Submission Instructions.........................................................IV-2
2.1. Content of Technical Proposal.............................................................................................................IV-2
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Facilities Management RFP
Table of Contents
2.2. Format of Technical Proposal .............................................................................................................. IV-7
3. Price Proposal Submission Instructions ................................................................................... IV-9
3.1. Content of Price Proposal ................................................................................................................... IV-9
3.2. Format of Price Proposal .................................................................................................................... IV-9
Part V. Terms & Conditions ___________________________________________________ V-1
1. Contract Terms and Conditions ............................................................................................... V-2
1.1. Term of Contract ................................................................................................................................. V-2
1.2. Payment Terms and Conditions........................................................................................................... V-2
1.3. Key Performance Indicators and Invoice Adjustments ......................................................................... V-2
1.3.1. Liquidated Damages (Invoice Adjustments)................................................................................. V-3
1.3.2. Actual Damages .......................................................................................................................... V-3
1.3.3. Risk of Loss.................................................................................................................................. V-3
1.4. Audits and Financial Reporting ............................................................................................................. V-3
1.4.1. Annual Audited Financial Statements .......................................................................................... V-3
1.4.2. Audit and Examination of Records .............................................................................................. V-3
1.5. Contractor Cooperation........................................................................................................................V-5
1.6. Authority of the NCTA Project Manager...............................................................................................V-5
1.7. Order of Precedence ............................................................................................................................ V-6
1.8. Warranties........................................................................................................................................... V-6
2. Contract Changes and Termination ..........................................................................................V-7
2.1. General................................................................................................................................................. V-7
2.2. Change Orders ..................................................................................................................................... V-7
2.3. Extra Work Orders ................................................................................................................................ V-7
2.4. Task Orders.......................................................................................................................................... V-7
2.5. Contract Termination .......................................................................................................................... V-8
2.5.1. Termination General Requirements .............................................................................................V-8
2.5.2. Termination for Cause .................................................................................................................V-8
2.5.3. Termination for Convenience Without Cause ...............................................................................V-8
2.6. End of Contract Transition .................................................................................................................. V-8
3. General Terms and Conditions ................................................................................................ V-9
3.1. Personnel............................................................................................................................................. V-9
3.2. Subcontracting.................................................................................................................................... V-9
3.3. Contractor’s Representation ................................................................................................................ V-9
3.4. STATE PROPERTY & INTANGIBLE RIGHTS ....................................................................................... V-10
3.5. Other General Provisions .................................................................................................................... V-10
3.5.1. Prohibition Against Contingent Fees and Gratuities................................................................... V-10
North Carolina Turnpike Authority | iv
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