External Call Center Services
Description
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ID:
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BPM053883
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Title:
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External Call Center Services
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Status:
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Open
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Due / Close Date:
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11/12/2025
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Publish Date:
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10/29/2025 2:14:14 PM
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Main Category:
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Call centre bureau services
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Solicitation Type:
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Request for Information
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Issuing Agency:
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Comptroller of Maryland
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Title
External Call Center Services
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Alternate ID
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Main Category
Call centre bureau services
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Procurement Officer / Buyer
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Email
ltiamiyu@marylandtaxes.gov
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Solicitation Summary
The Comptroller of Maryland (COM) requires a high level of customer service support, continuous communication (verbal, electronic and written) and the ability to respond to both general and specific inquiries pertaining to critical and emergent needs. The main purpose of the upcoming (yet-to-be-released) request for proposal (RFP) will be to acquire third-party/external support for the Comptroller of Maryland (COM) in the assistance of taxpayers by way of answering and resolving telephone inquiries at a beginning level, which come into the Individual Call Center (ICC) of the Taxpayer Service Division (TSD) regarding personal income tax inquiries.
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Additional Instructions
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Project Cost Class
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Pre-Bid Conference Information
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Pre-Bid Conference Date (EST)
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Pre-Bid Conference Details
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Small Business Reserve Designation
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Procurement Program Participation Goals
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VSBE Participation (%)
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MBE Participation (%)
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African American MBE Participation (%)
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Asian American MBE Participation (%)
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Hispanic American MBE Participation (%)
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Women-Owned MBE Participation (%)
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DBE Participation (%)
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SBE Participation (%)
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Socio Economic Participation Criteria
Procurement Officer / Buyer
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Alternate Link
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Title
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Type
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Att.
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Last Modified on UTC-4
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Creation Date UTC-4
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Validity End Date
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External Call Center Services
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Technical Documents (Approved)
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10/29/2025 2:11:46 PM
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10/29/2025 2:11:46 PM
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See Also
ID: BPM058929 Title: Five9 Call Center Services Status: Open Due / Close Date:
State Government of Maryland
Due by 10/02/2026
Project ID: B-10000547 Title: Waterproofing Services, On-Call, Term Contract Addenda: 0 Release Date:
Baltimore County
Due by 11/10/2026
ID: BPM058765 Title: RFP #1182845 - Bus Depot Washdown & Degreasing Service Status:
State Government of Maryland
Due by 10/05/2026
Formal Solicitation Details This Solicitation is Reserved for the Local Small Business Reserve
Montgomery County
Due by 10/05/2026
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.