EV4486 311 CRM Software Project
| Agency: | City of Kansas City |
|---|---|
| State: | Missouri |
| Type of Government: | State & Local |
| NAICS Category: |
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| Posted Date: | May 31, 2026 |
| Due Date: | Jun 5, 2026 |
| Solicitation No: | EV4486 311 CRM Software Project |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
Project Description: Scope of Work The selected vendor will provide: Software Requirements Multi-Channel Request Intake i.e. Mobile & Web Apps Multi-Lingual Functionality capabilities. Real-time Reporting, Analytics, and Integration capabilities with existing systems such as Cartegraph, eP&L, Hansen, Routeware, & Esri GIS. Joint Reporting/Interested Party capability to join an existing report to receive updates and the ability to add updates to an existing report. Mobile App Push Notifications & Automated notification capabilities. Duplicate Request Management capabilities. Staff Mobile App/capabilities to process reports in field. AI capabilities to assist system users with reporting. AI capabilities to assist departments with report processing SLA Setting capabilities.
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