Enterprise Resource Planning (ERP) Assessment Consulting Services

The City of Thousand Oaks (City) requests proposals from qualified consulting firms to conduct the Enterprise Resource Planning (ERP) Assessment Project, the initial phase of the City’s ERP modernization initiative. This project advances the City’s Information Technology Strategic Plan (ITSP) by promoting technology-driven efficiency, integration, and customer-focused service delivery.

The City’s current ERP system, Central Square Naviline, has supported core administrative functions – including finance, human resources, payroll, utility billing, and procurement – for more than 30 years. While reliable, the system was designed for an earlier era of technology and governance. To achieve the City’s technology vision, a modern ERP solution is needed to streamline operations, strengthen integration, and provide advanced capabilities such as artificial intelligence (AI), automation, analytics, and digital workflows.

The selected consultant will partner with the City to conduct a comprehensive ERP assessment that evaluates current systems, processes, and workflows; identifies improvement opportunities; and defines the functional and technical requirements for a modern ERP environment. In addition, the consultant will assist the City in developing a detailed ERP Request for Proposals (RFP), guiding the procurement and evaluation process, supporting vendor assessments and demonstrations, and helping the City select the ERP solution best aligned with its operational needs and strategic goals.

The City of Thousand Oaks is located in eastern Ventura County and consists of 56 square miles. The City population is approximately 122,000. The City is a general law city operating under the Council/Manager form of government. The City Council is comprised of five members elected by district, with one member serving as Mayor on an annual basis.

The City has the following departments:

• City Attorney
• City Clerk
• City Manager / City Council
• Community Development
• Cultural and Community Services
• Finance
• Human Resources
• Information Technology
• Public Works
• Strategic Communications and Public Affairs

The citywide Adopted Budget for FY 2025-26 totals $303 million which includes 401 full-time positions . Municipal operations include two library facilities (Grant R. Brimhall Library and Newbury Park Branch Library), as well as the Thousand Oaks Civic Arts Plaza, which includes the Bank of America Performing Arts Center (home to the Fred Kavli Theatre and the Janet and Ray Scherr Forum Theatre). Public Works operations are supported by two primary facilities (the Municipal Services Center and the Hill Canyon Treatment Plant). The City also owns the Los Robles Greens Golf Course (18 holes and driving range) and related event/banquet facilities, operated under a management agreement.

The City contracts for police services from the Ventura County Sheriff’s Office. Fire services are provided by the Ventura County Fire Protection District and recreation and park services are provided by the Conejo Recreation and Park District, a separate Special District.