End to End Systems Management Center (E2E SMC)
| Agency: | DEPT OF DEFENSE |
|---|---|
| State: | Illinois |
| Type of Government: | Federal |
| FSC Category: |
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| NAICS Category: |
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| Set Aside: | Total Small Business Set-Aside (FAR 19.5) |
| Posted Date: | Oct 15, 2025 |
| Due Date: | Sep 15, 2025 |
| Solicitation No: | TRANSCOM24D001 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
APEX Accelerators are an official government contracting resource for small businesses. Find your local APEX Accelerator (opens in new window) for free government expertise related to contract opportunities.
APEX Accelerators are funded in part through a cooperative agreement with the Department of Defense.
The APEX Accelerators program was formerly known as the Procurement Technical Assistance Program (opens in new window) (PTAP).
- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Oct 15, 2025 07:36 am CDT
- Original Published Date: Oct 11, 2023 12:24 pm CDT
- Updated Response Date: Sep 15, 2025 12:00 pm CDT
- Original Response Date: Oct 25, 2023 12:00 pm CDT
- Inactive Policy: Manual
- Updated Inactive Date: Oct 31, 2025
- Original Inactive Date: Oct 01, 2024
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Initiative:
- None
- Original Set Aside:
- Updated Set Aside: Total Small Business Set-Aside (FAR 19.5)
- Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
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NAICS Code:
- 541519 - Other Computer Related Services
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Place of Performance:
Scott AFB , IL 62225USA
10 October 2025: Posted to Encore III
E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.
- 508 SCOTT DR
- SCOTT AFB , IL 62225-5357
- USA
- Kari Welker
- kari.l.welker.civ@mail.mil
- Matthew J. Hellmann
- matthew.j.hellmann.civ@mail.mil
- Oct 15, 2025 07:36 am CDTSources Sought (Updated)
- Sep 10, 2025 06:00 am CDT Sources Sought (Updated)
- Sep 10, 2025 05:46 am CDT Sources Sought (Updated)
- Sep 10, 2025 05:44 am CDT Sources Sought (Updated)
- Oct 01, 2024 11:00 pm CDT Sources Sought (Updated)
- Oct 11, 2023 12:24 pm CDT Sources Sought (Original)
Related Document
| Sep 10, 2025 | [Sources Sought (Updated)] End to End Systems Management Center (E2E SMC) |
| Nov 4, 2025 | [Sources Sought (Updated)] End to End Systems Management Center (E2E SMC) |
See Also
Follow Sole Source Notice of Intent - Unisys System Services Active Contract Opportunity
DEPT OF DEFENSE
Due by 10/14/2026
Bid Solicitation # 27-557THA-ENGCO-B-54305 Bid Solicitation # 27-557THA-ENGCO-B-54305 Organization Name THA - Toll
State Government of Illinois
Due by 10/13/2026
Follow AMC/A6 Information Technology Needs Commercial Solutions Opening (CSO) - Amendment 01 Active
DEPT OF DEFENSE
Due by 2/26/2031
Bid Solicitation # 27-350SOS-PHYSE-B-54397 Bid Solicitation # 27-350SOS-PHYSE-B-54397 Organization Name SOS - Secretary
State Government of Illinois
Due by 10/14/2026