26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR
| Agency: |
Commonwealth of Massachusetts |
| State: |
Massachusetts |
| Type of Government: |
State & Local |
| NAICS Category: |
- 541611 - Administrative Management and General Management Consulting Services
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| Posted Date: |
Apr 24, 2026 |
| Due Date: |
Jun 18, 2026 |
| Solicitation No: |
BD-26-1039-EHS01-ASHWA-128591 |
| Original Source: |
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| Contact information: |
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| Bid Documents: |
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Description
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Header Information
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Bid Number:
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BD-26-1039-EHS01-ASHWA-128591
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Description:
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26EHSPMMHPROBSS MassHealth Provider Operations Business Support Services RFR
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Bid Opening Date:
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06/18/2026 05:00:00 PM
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Purchaser:
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Priscilla Martin
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Organization:
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Executive Office of Health and Human Services
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Department:
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EHS01 - EHS
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Location:
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ASHWA - Ashburton & 600 Washington
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Fiscal Year:
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26
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Type Code:
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NS - Non-Statewide Solicitation
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Allow Electronic Quote:
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Yes
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Alternate Id:
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26EHSPMMHPROBSS
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Required Date:
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Available Date
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04/24/2026 03:07:00 PM
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Info Contact:
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Kalinda.collins@mass.gov
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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The deadline for submission of written questions regarding this RFI is May 14, 2026, by 5:00 pm.
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Bulletin Desc:
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The Executive Office of Health and Human Services is issuing this Request for Responses to procure a contractor to provide business support services for MassHealth, including provider enrollment and revalidation, provider communications, contact center operations, document management, and related operational services.
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Ship-to Address:
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Kalinda Collins
1 Ashburton Place, 11th Fl
Boston , MA 02108
US
Email: kalinda.collins@mass.gov
Phone: (617) 573-1600
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Bill-to Address:
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Accounts Payable Unit
1 Ashburton Pl., 11th Fl
Boston, MA 02108
US
Email: EHSAccounting@mass.gov
Phone: (617) 573-1600
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Print Format:
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File Attachments:
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Business Support Services RFR
Attachment A - BSS Model Contract
Attachment B - Cost Response Instructions and Workbook
Standard Contract Form~14.pdf
Standard Contract From Instructions and Contractor Certifications~1.pdf
Commonwealth Terms and Conditions~32.pdf
Contractor Authorized Signatory Listing Form CASL for Corporations~6.pdf
Contractor Authorized Signatory Listing Form CASL for Sole Proprietors~7.pdf
Prompt Pay Discount Form~17.pdf
Massachusetts Substitute Form W-9~14.pdf
Business Reference Form
Evaluation Criteria
Appendix A - Service Level Agreements
Appendix B - Payment Schedule
Appendix C - Data Management and Confidentiality Agreement
Appendix D - Secretariat Application Reference Manual.pdf
Appendix E - MES Outcomes - CMS-Required Provider Management
Appendix F - Regulatory References
Appendix G - Medicaid Enterprise Technical Requirements
Appendix H - Business Support Services - Concept of Operations ConOps Diagram.pdf
Provider Types PTs
Provider Application Cover Letter and Check List - Independent Clinic.pdf
Provider Application - Independent Clinic.pdf
Provider Application Cover Letter and Check List - Medical Practitioner.pdf
Provider Application - Medical Practitioner.pdf
Provider Application and Contract Ordering Referring and Prescribing ORP.pdf
BSS Average Monthly Volume
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Form Attachments:
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Required Quote Attachments
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Desired Attachment Name
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Description
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SBPP (Small Business Purchasing Program) Eligible?:
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YES
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See SBPP requirements and exceptions at www.mass.gov/sbpp :
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See Also
Close Date Document Number Title Status Last Changed Amendment Deadline View 06/30/2030 RFR
State Government of Massachusetts
Due by 6/30/2030
Bid # Alternate Id Buyer Description Purchase Method Bid Opening Date Bid Holder
State Government of Massachusetts
Due by 5/30/2030
Bid Solicitation: BD-19-1022-DMH08-8220A-33600 Header Information Bid Number: BD-19-1022-DMH08-8220A-33600 Description: Flexible Support Services Master
Commonwealth of Massachusetts
Due by 6/30/2028
Bid Solicitation: BD-20-1019-DCP03-OFA01-52215 Header Information Bid Number: BD-20-1019-DCP03-OFA01-52215 Description: DCP2016 AD1 INSURANCE ADVISORY
Commonwealth of Massachusetts
Due by 6/30/2027
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.