Dockless Micromobility System RFP

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
Posted Date:	Mar 10, 2026
Due Date:	Apr 9, 2026
Solicitation No:	274-TR-2026-03
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	274-TR-2026-03
Project Title:	Dockless Micromobility System RFP
Description:	The City of Raleigh (“COR” or the “City”) is soliciting proposals from Dockless Micromobility System vendors (“Proposer” or “Proposers”) that demonstrate the ability to operate safely and responsibly in an effort to protect public health, welfare, and safety of the City, including the safety of persons using public streets, sidewalks, and other ways of public passage.
Opening Date:	4/9/2026 4:00 PM
Posted Date:	3/10/2026
Status:	Open
Department:	CITY OF RALEIGH


Solicitation Number * 274-TR-2026-03	Department CITY OF RALEIGH	Status Reason Open
Opening Date 2026-04-09T16:00:00.0000000	Posted Date * 2026-03-10T14:04:49.0000000Z	Primary Commodity Code Transport services
Mandatory Conference/Site Visit — —	Special Instructions Bid Agent: Hannah Dos Santos	Solicitation Type * Select RFP IFB RFI
Owner Patrick Barbour
Description The City of Raleigh (“COR” or the “City”) is soliciting proposals from Dockless Micromobility System vendors (“Proposer” or “Proposers”) that demonstrate the ability to operate safely and responsibly in an effort to protect public health, welfare, and safety of the City, including the safety of persons using public streets, sidewalks, and other ways of public passage.

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Request for Proposals # 274-TR-2026-03

Title: Dockless Micromobility System RFP

Issue Date: March 11, 2026.

Due Date: April 9, 2026 no later than 4:00PM EST

LATE PROPOSALS WILL NOT BE ACCEPTED

Issuing Department: Department of Transportation

Direct all inquiries concerning this RFP to:

Hannah Dos Santos

Active Transportation Planner

Email: sharedmicromobility@raleighnc.gov

Table of Contents

1. Introduction......................................................................................................................................... 3

1.1. Purpose.................................................................................................................................................................. 3

1.2. Background............................................................................................................................................................ 3

1.3. Request for Proposal (RFP) Timeline .................................................................................................................... 4

1.4. Pre-Proposal Conference ...................................................................................................................................... 4

1.5. Proposal Questions ............................................................................................................................................... 4

1.6. Proposal Submission Requirements and Contact Information .............................................................................. 5

1.7. Rights to Submitted Material.................................................................................................................................. 5

1.8. Communications .................................................................................................................................................... 6

1.9. Lobbying ................................................................................................................................................................ 6

1.10. Conflicts of Interest ................................................................................................................................................ 6

1.11. Proposer Expenses ............................................................................................................................................... 7

1.12. Proposer Acceptance............................................................................................................................................. 7

1.13. Notice to Proposers regarding RFP Terms and Conditions ................................................................................... 7

2. Proposals ............................................................................................................................................ 9

2.1. Request for Proposals Required Document Format.............................................................................................. 9

2.2. RFP Documents................................................................................................................................................... 15

3. Evaluation Process .......................................................................................................................... 16

3.1. Evaluation Committee.......................................................................................................................................... 16

3.2. Evaluation Stages ................................................................................................................................................ 16

3.3. Evaluation Criteria ............................................................................................................................................... 17

3.4. Selection and Award ............................................................................................................................................ 19

4. Contract Terms ................................................................................................................................. 20

5. Scope of Services............................................................................................................................. 20

Exhibit 1 ..................................................................................................................................................... 21

APPENDIX I ................................................................................................................................................ 49

APPENDIX II ............................................................................................................................................... 51

APPENDIX III .............................................................................................................................................. 52

APPENDIX IV.............................................................................................................................................. 55

EXHIBIT 2 ................................................................................................................................................... 57

1. Introduction

1.1. Purpose

The City of Raleigh (COR) is solicitating proposals from one or more firm(s) with which to contract for the following services:

The City of Raleigh (“COR” or the “City”) is soliciting proposals from Dockless Micromobility System vendors (“Proposer” or

“Proposers”) that demonstrate the ability to operate safely and responsibly in an effort to protect public health, welfare, and

safety of the City, including the safety of persons using public streets, sidewalks, and other ways of public passage. The

City reserves the right, at its sole discretion, to select a single vendor or multiple vendors to provide Share Micromobility

Services within the City of Raleigh.

A detailed scope of services is provided in Section 5 of this document.

All information related to this solicitation, including any addenda, will be posted to the North Carolina electronic Vendor

Portal (eVP) at https://evp.nc.gov/.

All questions related to this solicitation must be submitted in writing (via email) to the following individual:

Contact Name

Email Address

Hannah Dos Santos

sharedmicromobility@raleighnc.gov

Questions submitted via telephone will not be answered.

1.2.

Background

The City of Raleigh, the Capital City of North Carolina, remains one of the fastest growing areas in the country. A great

economy, top educational institutions, and exceptional health care facilities are some of the characteristics that attract

people to the triangle area. The mild climate, diverse work force and proximity to Research Triangle Park combine to make

Raleigh a great place to live.

Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and economic sustainability. The City

conserves and protects our environmental resources through best practice and cutting-edge conservation and stewardship,

land use, infrastructure and building technologies. The City welcomes growth and diversity through policies and programs

that will protect and enhance Raleigh’s existing neighborhoods, natural amenities, history, and cultural and human resources

for future generations. The City leads to improve quality of life for neighborhoods and standard of living for all citizens. The

City works with universities, colleges, citizens, and local partners to promote new technology, create new job opportunities,

and encourage local businesses and entrepreneurs. The City enlists and prepares 21st Century staff with the skill sets to

carry out the duties of the City through transparent civic engagement and by providing the very best customer service to

our citizens.

Dockless micromobility systems provide an innovative and relatively low-cost transportation option for short trips and have

been operating in the City of Raleigh since 2021. As the program has matured, the City has gained valuable insight into

both the benefits and operational considerations associated with dockless micromobility. These considerations include, but

are not limited to, rider safety and behavior, sidewalk riding, improper parking that may impede pedestrian access, vehicle

availability and distribution, equitable service coverage, parking compliance, and ongoing vehicle maintenance.

Through this Request for Proposals (RFP), the City seeks to build upon that framework by selecting one or more operator(s),

at the City’s sole discretion, that are capable of meeting enhanced performance expectations and supporting the City’s

evolving goals related to safety, accessibility, equity, and overall program management.

The City’s Dockless Micromobility Program aims to provide a safe, equitable, and well-managed transportation option that

supports broader mobility, sustainability, and quality-of-life goals. Operators are expected to deliver high-quality service

while advancing the following core program goals:

1. Safe and Responsible Operations: Prioritize the safety of riders and the public through strong vehicle

standards, proactive maintenance, rider education, and operational practices that reduce unsafe behavior.

2. Public Right-of-Way Management and Accessibility: Maintain clear, accessible sidewalks and public spaces

by ensuring orderly parking and deployment, protecting ADA access, and responding promptly to complaints or

hazards.

3. Equitable Access and Inclusive Mobility: Provide affordable, reliable service across all neighborhoods, with

particular attention to historically underserved areas, low-income riders, and equitable vehicle availability.

4. Reliable, High-Quality Service Delivery: Ensure consistent vehicle performance, balanced fleet distribution,

responsive customer service, and sufficient staffing to meet operational requirements.

5. Environmental Sustainability: Support the City’s climate and sustainability goals through low-emission

operations, efficient vehicle and battery management, and responsible equipment lifecycle practices.

6. Transparency, Accountability, and Data-Driven Management: Share timely, accurate data and reports to

support program oversight, performance monitoring, and continuous improvement.

7. Community Engagement and Education: Build public awareness and trust through clear communication, rider

education, and culturally competent community outreach.

1.3. Request for Proposal (RFP) Timeline

Provided below is a list of the anticipated schedule of events related to this solicitation. The City of Raleigh reserves the

right to modify and/or adjust the following schedule to meet the needs of the service. All times shown are Eastern Time

(EST):

RFP Process

Date and Time

RFP Date

March 11

Pre-Proposal Meeting (if required)

N/A

Deadline for Written Questions

March 18, 5 PM ET

City Response to Questions (anticipated)

April 1, 11:59 PM ET

Proposal Due Date and Time

April 9, 4:00 PM ET

Evaluation Meeting (anticipated)

Week of April 28

Interviews (if required)

Week of May 12

Selection Announced (tentative)

Week of May 25

1.4. Pre-Proposal Conference

A Pre-Proposal Conference will not be held for this solicitation.

1.5. Proposal Questions

Requests for clarification and questions to this RFP must be received by the City no later than the date shown above in the

RFP Timeline (Section 1.3) for the submittal of written inquiries. The Proposer’s failure to request clarification and submit

questions by the date in the RFP Timeline above shall be considered to constitute the Proposer’s acceptance of all City’s

terms and conditions and requirements. The City shall issue addenda reflecting questions and answers to this RFP, if any,

and shall be posted to North Carolina electronic Vendor Portal (eVP). No information, instruction or advice provided orally

or informally by any City personnel, whether made in response to a question or otherwise in connection with this RFP, shall

be considered authoritative or binding. Proposers can only rely on written material contained in an Addendum to this RFP.

It is important that all Proposers submitting to this RFP periodically check eVP for any Addenda. It is the

Proposer’s responsibility to ensure that all addenda have been reviewed and, if required signed and returned.

All questions related to this solicitation must be submitted in writing (via email) to the following individual:

Contact Name

Email Address

Hannah Dos Santos

sharedmicromobility@raleighnc.gov

Questions submitted via telephone will not be answered.

1.6. Proposal Submission Requirements and Contact Information

Proposals must follow the format as defined in Section 2 (PROPOSALS), and be addressed and submitted as follows:

DELIVERED BY US POSTAL SERVICE MAIL:

City of Raleigh

ATTN: Hannah Dos Santos

222 W. Hargett Street, STE 400

Raleigh, NC 27601

RFP No. (274-TR-2026-03)

DELIVERED BY OTHER DELIVERY SERVICES:

City of Raleigh

ATTN: Hannah Dos Santos

222 W. Hargett Street, STE 400

Raleigh, NC 27601

RFP No. (274-TR-2026-03)

Proposals must be enclosed in an envelope or package and clearly marked with the name of the submitting company, the

RFP number and the RFP Title.

Proposers must submit:

1. one (1) signed original;

2. one (1) electronic version of the signed proposal and;

3. six (6) copies of the signed proposal.

The electronic version of the Proposal must be submitted as a viewable and printable Adobe Portable Document File (PDF)

on a USB Flash Drive. Both hard copy and electronic versions must be received by the City on or before the RFP due date

and time provided in RFP Timeline (Section 1.3). Proposals received after the RFP due date and time will not be considered

and will be returned unopened to the return address on the submission envelope or package.

Any requirements in the RFP that cannot be met must be indicated on Appendix VI: Exceptions to the RFP and submitted

with the proposal. Proposers must respond to the entire Request for Proposals (RFP). Any incomplete proposal

may be eliminated from competition at the discretion of the City of Raleigh. The City reserves the right to reject any

or all proposals for any reason and to waive any informality it deems in its best interest.

Proposals that arrive after the due date and time will not be accepted or considered for any reason whatsoever. If the

Proposer elects to mail in its response, the Proposer must allow sufficient time to ensure the City’s proper receipt of the

package by the time specified in the RFP Timeline (Section 1.3). Regardless of the delivery method, it is the responsibility

of the firm to ensure that their proposal arrives at the designated location specified in this Section by the due date and time

specified in the RFP Timeline (Section 1.3).

1.7. Rights to Submitted Material

All proposals and supporting materials, as well as correspondence relating to this RFP, shall become the property of the

City. The content of all submittals will be held confidential until the selection of the firm is made. Proposals will be reviewed

by the Evaluation Team, as well as other City staff and members of the general public who submit public record requests.

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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Dockless Micromobility System RFP

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