Doc5340373170 - (RFP) MVTP Contact Center Solution Replacement
| Agency: | Government of Canada |
|---|---|
| State: | Federal |
| Type of Government: | State & Local |
| Posted Date: | Sep 13, 2025 |
| Due Date: | Oct 7, 2025 |
| Solicitation No: | BC219706 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
Description
Description:
South Coast British Columbia Transportation Authority (“TransLink”) is responsible for planning, financing and operating the public transportation system throughout Metro Vancouver. TransLink’s operating companies include Coast Mountain Bus Company Ltd. (CMBC), British Columbia Rapid Transit Company Ltd. (BCRTC) and West Coast Express Ltd. (WCE) and TransLink Security Management Ltd. (TSML). Additional information is available at www.translink.ca
Project Summary:
The Metro Vancouver Transit Police (MVTP) operate the See Something, Say Something program, a public safety initiative that enables passengers to discreetly report non-emergency incidents or suspicious activities by texting a short code or calling. This program has been instrumental in enhancing transit safety by allowing passengers to provide vital details to the OCC by text message often accompanied by multimedia such as pictures, videos, or audio files. TransLink is seeking a Contractor to provide a Communications Platform as a Service (CPaaS) or a Contact Center as a Service (CCaaS) solution as a replacement for the current platform.
The current vendor solution in use for this program is Cisco Webex Connect/ Engage.
TransLink is seeking a Contractor to provide a Communications Platform as a Service (CPaaS) or a Contact Center as a Service (CCaaS) solution as a replacement for MVTP’s current platform. For complete submission details and to obtain the RFP Documents, please click on the link below:
https://discovery.ariba.com/rfx/23438400
IMPORTANT NOTE:
- Respondents are responsible for routinely checking the above link for information meetings, site visits, addenda, clarifications, etc. before submitting their proposals;
- All inquiries regarding this solicitation must be submitted according to the instructions in the Ariba posting by following the link provided.
- Please note that TransLink does not disclose its budgetary information.
Refer to the description above for full details.
-
Please refer to tender description or tender documents
Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering .
This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use .
See Also
Description NOTICE OF PARTICIPATION. This annual Notice of Participation is to advise potential
Government of Canada
Due by 3/31/2027
Description The Public Guardian and Trustee retains contractors to assist with dual custody
Government of Canada
Due by 12/31/2028
Description IMPORTANT NOTICE: Please submit offers to the generic Software Licensing Arrangement email
Government of Canada
Due by 9/29/2028
Description AMENDMENT TO CLOSING TIME: Please disregard the Ariba Discovery posting response deadline
Government of Canada
Due by 8/07/2029