DMVA Operation and Management of North Carolina State Veterans Homes

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services 541618 - Other Management Consulting Services
Posted Date:	Jan 28, 2026
Due Date:	Mar 16, 2026
Solicitation No:	Doc1866061723
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	Doc1866061723
Project Title:	DMVA Operation and Management of North Carolina State Veterans Homes
Description:	The North Carolina Department of Administration (NCDOA), on behalf of the North Carolina Department of Military and Veterans Affairs (NCDMVA), is seeking proposals from experienced and qualified entities desiring to manage, administer, and operate the North Carolina State Veterans Homes (NCSVHs).
Opening Date:	3/16/2026 2:00 PM
Posted Date:	1/28/2026
Status:	Open
Department:	DEPARTMENT OF ADMINISTRATION


Solicitation Number * Doc1866061723	Department DEPARTMENT OF ADMINISTRATION	Status Reason Open
Opening Date 2026-03-16T14:00:00.0000000	Posted Date * 2026-01-28T13:48:23.0000000Z	Commodity Code Health administration services
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Meredith Swartz
Description The North Carolina Department of Administration (NCDOA), on behalf of the North Carolina Department of Military and Veterans Affairs (NCDMVA), is seeking proposals from experienced and qualified entities desiring to manage, administer, and operate the North Carolina State Veterans Homes (NCSVHs).

Attachments 1677390536 RFP Vet Homes Ops Mgt Final.pdf (648.79 KB) (Sample) INVOICE NC State Veterans Home.xlsx (182.81 KB) (Sample) NC State Veteran Homes Income Statement Detail-DETL 2025.xlsx (62.22 KB)

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STATE OF NORTH CAROLINA

Department of Administration

Office of Fiscal Management

Refer ALL inquiries regarding this RFP to:

Name: Meredith Swartz

Email: Meredith.swartz@doa.nc.gov

Phone Number: 984-236-0083

REQUEST FOR PROPOSAL NO. 13-DOA1677390536

Contract Name: Operation and Management of North

Carolina State Veterans Homes

Bid Opening Date: March 16, 2026 @ 2:00PM

Issue Date: January 28, 2026

Commodity Code: 851017 Health administration

services

Purchasing Agency: Department of Military and Veteran

Affairs

Requisition No.: 1677390536

OFFER

The Purchasing Agency solicits offers for Services and/or goods described in this solicitation. All offers and

responses received shall be treated as Offers to contract as defined in 9 NCAC 06A.0102(12).

EXECUTION

In compliance with this Request for Proposal (RFP), and subject to all the conditions herein, the undersigned

offers and agrees to furnish any or all Services or goods upon which prices are offered, at the price(s) offered

herein, within the time specified herein.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.

OFFEROR:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY, STATE & ZIP:

TELEPHONE NUMBER: TOLL FREE TEL. NO:

NAME & TITLE OF PERSON SIGNING:

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for one hundred twenty (120) days from date of offer opening unless otherwise stated here: ____

days

ACCEPTANCE OF OFFER

If any or all parts of this offer are accepted, an authorized representative of Department of Military and Veteran

Affairs shall affix its signature hereto and any subsequent Request for Best and Final Offer, if issued. Acceptance

shall create a contract having an order of precedence as follows: Best and Final Offers, if any, Special terms and

conditions specific to this RFP, Specifications of the RFP, the Department of Information Technology Terms and

Conditions, and the agreed portion of the awarded Vendor’s Offer. A copy of this acceptance will be forwarded

to the awarded Vendor(s).

FOR AGENCY USE ONLY

Offer accepted and contract awarded this date

, as indicated on attached certification,

(Authorized representative of Department of Military and Veteran

Affairs).

13-DOA1677390536 Department of Military and Veteran Affairs (DMVA)

Page 1 of 65

October 9, 2025

Table of Contents

1.0 Anticipated Procurement Schedule ............................................................................................. 4

2.0 Purpose of RFP...........................................................................................................................4

2.1 Introduction ............................................................................................................................ 4

2.2 Background ............................................................................................................................ 5

2.3 Contract Term ........................................................................................................................ 6

2.4 Effective Date ......................................................................................................................... 6

2.5 Contract Type.........................................................................................................................6

3 RFP requirements and Specifications ......................................................................................... 6

3.1 General Requirements and Specifications ............................................................................. 6

3.2 Security Specifications ........................................................................................................... 7

3.3 Enterprise Specifications........................................................................................................8

3.4 Proposal Requirements and Specifications..........................................................................10

4 Scope of Services ..................................................................................................................... 13

4.1 Vendor Obligations...............................................................................................................13

4.2 Vendor Deliverables ............................................................................................................. 18

4.3 Additional Provisions ............................................................................................................ 19

4.4 Appendix .............................................................................................................................. 21

5 Cost of Vendor’s Offer...............................................................................................................21

5.1 Offer Costs ........................................................................................................................... 21

5.2 Payment Schedule ............................................................................................................... 22

6 Evaluation ................................................................................................................................. 23

6.1 Source Selection .................................................................................................................. 23

6.2 Evaluation Criteria ................................................................................................................ 23

6.3 Best and Final Offers (BAFO) .............................................................................................. 23

6.4 Possession and Review ....................................................................................................... 24

7 Vendor Information and Instructions ......................................................................................... 24

7.1 General Conditions of Offer..................................................................................................24

7.2 General Instructions for Vendor ........................................................................................... 25

7.3 Instructions for Offer Submission ......................................................................................... 27

8 Other Requirements and Special Terms ................................................................................... 30

8.1 Vendor Utilization Of Workers Outside of U.S. ..................................................................... 30

8.2 Financial Statements............................................................................................................30

8.3 Financial Resources Assessment, Quality Assurance, Performance and Reliability............31

8.4 Vendor’s License or Support Agreements............................................................................31

8.5 Resellers .............................................................................................................................. 31

8.6 Disclosure of Litigation ......................................................................................................... 31

8.7 Criminal Conviction .............................................................................................................. 32

8.8 Security and Background Checks ........................................................................................ 32

8.9 Assurances .......................................................................................................................... 32

8.10 Confidentiality of Offers ........................................................................................................... 32

13-DOA1677390536 Department of Military and Veteran Affairs (DMVA)

Page 2 of 65

October 9, 2025

8.11 Project Management ............................................................................................................... 33

8.12 Meetings .................................................................................................................................. 33

8.13 Recycling and Source Reduction ............................................................................................ 33

8.14 Special Terms and Conditions.................................................................................................33

9 Contract Administration ............................................................................................................. 35

9.1 General Responsibilities of Contracting Agency........................................................................35

9.2 Contract Manager and Customer Services................................................................................36

9.3 Invoices ..................................................................................................................................... 36

9.4 Post Award and Business Review Meetings ............................................................................. 37

9.5 Continuous Improvement .......................................................................................................... 37

9.6 Acceptance of Work .................................................................................................................. 37

9.7 Transition Assistance ................................................................................................................ 37

9.8 Dispute Resolution .................................................................................................................... 38

9.9 Contract Changes ..................................................................................................................... 38

Attachment A: Definitions....................................................................................................................39

Attachment B: Department of Information Technology Terms and Conditions.................................... 41

Attachment C: Description of Offeror .................................................................................................. 57

Attachment D: Cost Form.................................................................................................................... 59

Attachment E: Vendor Certification Form............................................................................................60

Attachment F: Location of Workers Utilized by Vendor - Disclosure Statement..................................61

Attachment G: References..................................................................................................................63

Attachment H: Financial Review Form ................................................................................................ 64

13-DOA1677390536 Department of Military and Veteran Affairs (DMVA)

Page 3 of 65

October 9, 2025

1.0 ANTICIPATED PROCUREMENT SCHEDULE

The Agency Procurement Agent will make every effort to adhere to the following schedule:

Action

RFP Issued

Written Questions Deadline

Agency’s Response to Written Questions/

RFP Addendum Issued

Offer Opening Deadline

Offer Evaluation

Selection of Finalists

Negotiations with Finalists

Best and Final Offers Deadline from Finalists

Contract Award

Transition Period: Contract Close out of current contract,

Kickoff and Set up of new

Contract Effective Date

Protest Deadline

Responsibility

Agency

Potential Vendors

Agency

Date

1/28/26

2/13/26 @ 2:00PM

2/19/26

Vendor(s)

Agency

Agency designees and

selected Vendor(s)

Selected Vendors

Agency

Agency and Awarded

Vendor

Awarded Vendor

Responding Vendors

3/16/2026@ 2:00PM

3/17/2026 – 5/11/2026

5/11/2026

5/11/2026 - 7/1/2026

7/1/2026

7/1/26 – 11/30/2026

12/1/2026

15 days after award

2.0 PURPOSE OF RFP

2.1 INTRODUCTION

The North Carolina Department of Administration (NCDOA), on behalf of the North Carolina Department

of Military and Veterans Affairs (NCDMVA), is seeking proposals from experienced and qualified entities

desiring to manage, administer, and operate the North Carolina State Veterans Homes (NCSVHs).

North Carolina currently operates five (5) state veterans homes. NCSVH facilities are certified by

Medicare, Medicaid, and the United States Department of Veterans Affairs (VA). These facilities provide

skilled nursing care based on the eligibility and priorities established under the North Carolina General

Statutes (N.C. Gen. Stat.), specifically N.C. Gen. Stat. § 143B-1298. The terms of this contract and the

contents of this RFP will require the successful Vendor to operate each NCSVH facility as a highly

qualified Licensed Skilled Nursing Facility. The NCSVHs are located in Black Mountain, Fayetteville,

Kernersville, Kinston, and Salisbury, North Carolina. Additionally, the state has approved a future

NCSVH to be located in Raleigh, North Carolina; however, construction has not commenced and no

timeline has been established.

The State reserves the right to amend this contract to add any additional facilities or solicit for these

services for any additional facilities at the time of need. Contracts for the procurement of services to

manage, administer, and operate any NCSVH shall be awarded on a competitive basis through the

solicitation of proposals and through the procedures established by statute and the Division of Purchase

and Contract pursuant to N.C. Gen. Stat. § 143B-1295.

13-DOA1677390536 Department of Military and Veteran Affairs (DMVA)

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October 9 2025

2.2 BACKGROUND

The United States Department of Veterans Affairs (VA), under authority of 38 U.S.C. § § 8131-8137

and 38 C.F.R. Part 59, provides grants to States for the construction and acquisition of State home

facilities. In 2015, the North Carolina General Assembly enacted N.C. Gen. Stat. § 143B-1291,

authorizing NCDMVA to construct, maintain, and operate veterans homes for the aged and inform

residents of North Carolina.

Pursuant to N.C. Gen. Stat. § 143B-1295, the Veterans’ Affairs Commission (VAC) of NCDMVA is

authorized to select and recommend for award a contract with a Vendor whose proposal it deems

most advantageous to the State, taking into consideration cost, program suitability, management plan,

excellence of program design, key personnel, corporate or company resources, financial condition of

the vendor, experience, past performance, and any other qualities it deems necessary. The VAC

operates under the supervision and direction of the Secretary of NCDMVA. The VAC and NCDMVA

will monitor performance of the successful Vendor through the Contract Manager.

Below is information on each of the five (5) current NCSVHs. The information is provided for

informational purposes only.

I. The NCSVH in Black Mountain, NC (Black Mountain Facility) has been in operation since

October 2012. The facility is located at 62 Lake Eden Road, Black Mountain, NC, 28711 and is a

one-story building (111,000 sq ft) with 100 private rooms. It is comprised of four (4) residential

buildings and one administrative building.

II. The NCSVH in Fayetteville, NC (Fayetteville Facility) officially opened in March 1999. However,

as of February 2024, the Fayetteville Facility is currently closed to residents, but remains

administratively open. The Fayetteville Facility is located at 214 Cochran Ave., Fayetteville, NC

28301, adjacent to the Fayetteville Veterans Affairs Medical Center. It is a one-story building

(82,000 sq ft) comprised of 150 beds with ancillary support and mechanical space. There are

three (3) wings with fifty (50) beds in each unit.

III. The NCSVH in Kernersville, NC (Kernersville Facility) has been in operation since October 2023.

The Kernersville Facility is located at 1795 Kernersville Medical Pkwy, Kernersville, NC 27284,

adjacent to the Kernersville Veterans Health Care Center. It is a one-story building (120,000 sq

ft) comprised of 120 beds with ancillary support and mechanical space. There are four (4) wings

composed of one 24-bed wing for memory care, three (3) 32-bed wings for the normal skilled

nursing facility residents, and a central administrative area that is the hub for the facility.

IV. The NCSVH in Kinston, NC (Kinston Facility) has been in operation since March 2013. This

facility is located at 2150 Hull Road, Kinston, NC, 28504 and is a one-story building (111,000 sq

ft) with 100 private rooms. It is comprised of four (4) residential buildings and one administrative

building.

V. The NCSVH in Salisbury, NC (Salisbury Facility) has been in operation since November 1998.

The facility is located at 1601 Brenner Ave., Building #10, Salisbury, NC 28144. It is a three-

story building (63,826 sq ft) containing four (4) units of 22-30 beds each, with ancillary support

and mechanical space. The residents occupy the first and second floors. The ground floor is

used for dining, laundry, staff locker rooms, storage, physical therapy, and several offices.

13-DOA1677390536 Department of Military and Veteran Affairs (DMVA)

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October 9 2025

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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DMVA Operation and Management of North Carolina State Veterans Homes

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