District Long Term Care Ombudsman Services - Questions and Answers No. 1

Agency:	Shelby County
State:	Tennessee
Type of Government:	State & Local
NAICS Category:	561720 - Janitorial Services 623110 - Nursing Care Facilities (Skilled Nursing Facilities)
Posted Date:	Mar 31, 2026
Due Date:	Apr 10, 2026
Solicitation No:	RFP 26-001-73
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Bid Title:

RFP 26-001-73 Questions and Answers No. 1

Category:

Aging Commission

Status:

Open

Publish Date:

Tuesday, March 31, 2026 - 8:30am

Close Date:

04/10/2026 - 4:00pm

Contact Person:

Caterra Farmer

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Shelby County

Tennessee

Lee Harris, Mayor

Questions and Answers No. 1

ISSUED: March 31, 2026

RFP # 26-001-73 District Long-Term Care Ombudsman

(Aging Commission of the Mid-South)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by a potential bidder. Our answers are listed below in

red:

1. In the RFP Scorecard, there is a question that says: Provide customer satisfaction survey and

results of customer satisfaction rate measured and demonstrate that 80% or more of consumers

are satisfied with services.

However, due to the sensitive and highly confidential nature of the work of the long-term care

ombudsman, the district does not conduct satisfaction surveys for those involved in complaints

that we investigate. According to State LTC Ombudsman policies Chapter 8, 8-10-.03

Disclosure: (1) Only the SLTCO may authorize the disclosure of program records or

information. Disclosure without consent is prohibited, except in limited circumstances defined by

law.

Therefore, how do we address this question?

Answer: Yes, there is no regulation requiring satisfaction surveys, however there is no regulation

against it. The Ombudsman program works to resolve issues brought to them on behalf of

residents to their satisfaction. If you track that satisfaction as resolution, please provide

information.

Sincerely,

Signed Original on File

Caterra Farmer, Buyer

Purchasing Department

Shelby County Government

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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District Long Term Care Ombudsman Services - Questions and Answers No. 1

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