Disaster Call Center Services

Agency: Hillsborough County
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Nov 12, 2025
Due Date: Dec 9, 2025
Solicitation No: ITB-26-00042
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Project: Disaster Call Center Services
Ref. #: ITB-26-00042
Type: ITB
Status:
Open
Open Date: Nov 12th 2025, 1:30 PM EST
Intent to Bid Due Date: Dec 9th 2025, 2:00 PM EST
Questions Due Date: Never
Contact Information: Kevin Frye, fryea@hcfl.gov
Close Date: Dec 9th 2025, 2:00 PM EST

Project Description: The Hillsborough County Office of Emergency Management (OEM) seeks to establish a contract with a qualified Contractor to provide call center answering service providers to manage calls related to disaster events, and to maintain year-round readiness through training and quality assurance activities. The resulting contract will be for a three (3) year period in the estimated amount of $550,000.00.


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