Digital Innovation Platform

Project Description: This solicitation seeks proposals from qualified Offeror(s) (individually or as a team of partners) to provide an integrated and interoperable digital platform that will serve as the City’s next-generation work order, asset management, call center tracking and ticketing interface, ITSM, and customer relationship management (CRM) ecosystem. While a single platform is desirable, the City recognizes the unique nature of this solicitation and that no single software may meet all needs equally. Therefore, Offeror(s) may propose modular or partner solutions, provided that data integration, interoperability, and secure sharing of information are seamlessly achieved across the related systems.