Development And Implementation Of A Wfms For Iers

Agency:	State Government of Pennsylvania
State:	Pennsylvania
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Jan 13, 2026
Due Date:	Feb 11, 2026
Solicitation No:	6100064072
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

General Information

Department for this solicitation:

Procurement

Date Prepared:

11/24/25

Types:

RFP

Advertisement Type:

Service

Materials

Service & Materials

PW Construction

Agency Construction

Real Estate

Solicitation/Project#:

6100064072

Solicitation/Project Title:

Development and Implementation of a WfMS for IERs

Description:

The Pennsylvania Insurance Department (PID) seeks a qualified Contractor to design, develop, test, and implement a Salesforce-based, vendor-hosted Workflow Management System (WfMS) for the Health Coverage Access, Administration, and Appeals (HCA3) Bureau. The system will automate and streamline the management of Independent External Reviews (IERs) for consumers and members of commercial insurance, Managed Care Organizations (MCOs), and Independent Review Organizations (IROs).
The new Salesforce solution will replace the current manual SharePoint and Excel-based process, improving efficiency, security, scalability, and accuracy in handling IER cases. The Contractor will be responsible for system implementation, hosting, and ongoing maintenance and support. PID prefers an agile development approach, though hybrid or vendor-defined methodologies are acceptable.

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Department Information
Department/Agency:	Department of General Services	Delivery Location:
County:	Statewide	Duration:	5 years with 5 1-year Additional Renewals

Contact Information
First Name:	Bhavya	Last Name:	Gowda
Phone Number: (XXX-XXX-XXXX)	717-705-5389	Email:	bgowda@pa.gov

Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.
Solicitation Start Date:	11/24/25
Solicitation Due Date:	02/11/26	Solicitation Due Time:	2:00 PM
Solicitation Opening Date:	02/11/26	Solicitation Opening Time:	2:01 PM
Opening Location:	Electronic Bid Opening
No. of Addendums:	0

Amended Date:	01/13/26

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Development And Implementation Of A Wfms For Iers

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