CustomerX Vendor Pool and Subsequent Pods (CSO HT003823SC001)

Agency:
State: Federal
Type of Government: Federal
FSC Category:
  • R - Professional, Administrative and Management Support Services
NAICS Category:
  • 541990 - All Other Professional, Scientific, and Technical Services
Posted Date: Oct 12, 2023
Due Date: Oct 18, 2024
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

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CustomerX Vendor Pool and Subsequent Pods (CSO HT003823SC001)
Active
Contract Opportunity
Notice ID
HT003824SC001
Related Notice
Department/Ind. Agency
DEPT OF DEFENSE
Sub-tier
DEFENSE HEALTH AGENCY (DHA)
Office
DEFENSE HEALTH AGENCY
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General Information View Changes
  • Contract Opportunity Type: Presolicitation (Updated)
  • All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
  • Updated Published Date: Oct 12, 2023 01:15 pm EDT
  • Original Published Date: Oct 05, 2023 03:12 pm EDT
  • Updated Response Date: Oct 18, 2024 08:00 am EDT
  • Original Response Date: Oct 18, 2024 08:00 am EDT
  • Inactive Policy: Manual
  • Updated Inactive Date: Oct 17, 2025
  • Original Inactive Date: Oct 17, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
  • NAICS Code:
    • 541990 - All Other Professional, Scientific, and Technical Services
  • Place of Performance:
Description

PEO DHMS strives to deliver world-class technologies in the health information field. Our goal is, where appropriate, for our technologies and conduct to be indistinguishable from those of leading private-sector technology firms. In order to achieve this, we have undertaken several transformation efforts to mature the organization’s posture, technologies, and business practices. One transformation initiative is the enhancement of support to our customers who use our applications.



CustomerX is designed to provide comprehensive customer success/onboarding solutions for each of our prime products, including user support management, training & exercise support, release & deployment, IT service management, active system monitoring, service PMO support, and hardware & software support services across the PEO DHMS product portfolio.



See attachments for additional information.


Attachments/Links
Contact Information
Contracting Office Address
  • DEF HC MGT SYS CONTRACT DIV DHMS-CD 1700 NORTH MOORE STREET, SUITE 2300
  • ROSSLYN , VA 22209
  • USA
Primary Point of Contact
Secondary Point of Contact
History
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