CUSTOMER SUPPORT SERVICES FOR TERMINAL OPERATIONS

Agency: City of Charlotte
State: North Carolina
Type of Government: State & Local
NAICS Category:
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 561110 - Office Administrative Services
  • 561210 - Facilities Support Services
Posted Date: Dec 3, 2025
Due Date: Jan 13, 2026
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Contact information: Please Login to View Page
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CUSTOMER SUPPORT SERVICES FOR TERMINAL OPERATIONS

Closing date

January 13, 2026, 02:00 PM

  • Reference number RFP AVIA 26-16
  • Status Open
  • Summary Proposal Due Date & Time: January 13, 2026 at 2:00 PM

    Solicitation Type: Request for Proposal

    Department: Aviation
Description

Charlotte Douglas International Airport (CLT) continually strives to elevate the customer experience while maintaining the highest standards of safety, security and efficiency for customers as they move through the Terminal Lobby, Baggage Claim, Security Checkpoints and the Federal Inspection Station (FIS) spaces and processes. The ability to provide superior customer service is one of CLT’s six strategic principles and is something that is highly valued within the organization. To achieve this goal, the Company shall provide a team of highly engaged, well-trained and hospitality-oriented Customer Service and Baggage Service Associates to provide a commensurately high level of professional, courteous, efficient and safe service.

All proposal activities will take place through the e-Bidding portal (see link under "Related Information")
Contact details

Details

Type: Request for Proposal

Category: Services

Department: Aviation

Commodity Code(s): 95870

Related Information
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