CUSTOMER SERVICE SURVEY AND REPORTING

LI.DENG@PGWORKS.COM;

PROCUREMENT@PGWORKS.COM

Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before November 12, 2024, 2:00 p.m. Eastern Time, via pgw.procureware.com, for a vendor to conduct phone and email surveys on behalf of PGW.

This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.

Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com. Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.

The projectedschedule of events for this Request for Proposals is as follows:

Issue Date of the RFP .................................................................. October 17, 2024

Questions and requests for clarification or information
must be received, via pgw.procureware.com, by 2 p.m. .............. October 25, 2024

Non-Mandatory Telephone Conference, 10:30 a.m. ................... November 5, 2024

Procureware registration deadline ................................................ Not later than 3 business

days before Proposal Submission Due Date

Proposal Submission Due Date - Proposal
must be received, via pgw.procureware.com

as required by Section 3.1.2,

by 2:00 p.m. .................................................................................. November 12, 2024

The Non-Mandatory Telephone Conference is scheduled for 10:30 a.m. (Est.) on November 5, 2024, to answer questions and requests for clarification. Proposers should dial as follows:

Call in number: 267-857-3813, Phone conference ID: 293 082 630#

These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.