Customer Service Operations

Agency: HOMELAND SECURITY, DEPARTMENT OF
State: District of Columbia
Type of Government: Federal
FSC Category:
  • R - Professional, Administrative and Management Support Services
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
Set Aside: Total Small Business Set-Aside (FAR 19.5)
Posted Date: Aug 4, 2026
Due Date: Sep 1, 2026
Solicitation No: CFO_CUST_SVC_OPS
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Contact information: Please Login to View Page
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Description

Follow
Customer Service Operations
Active
Contract Opportunity
Notice ID
CFO_CUST_SVC_OPS
Related Notice
Department/Ind. Agency
HOMELAND SECURITY, DEPARTMENT OF
Sub-tier
US IMMIGRATION AND CUSTOMS ENFORCEMENT
Office
CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
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General Information
  • Contract Opportunity Type: Presolicitation (Original)
  • Original Published Date: Aug 04, 2026 01:03 pm EDT
  • Original Response Date: Sep 01, 2026 12:00 pm EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Sep 16, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
  • Product Service Code: R408 - SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT
  • NAICS Code:
    • 541611 - Administrative Management and General Management Consulting Services
  • Place of Performance:
    Washington , DC 20536
    USA
Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide

superior customer service to DHS Customer Components, internal ICE customers, and ICE

Leadership and Management in compliance with applicable statute, regulation, and policy.

The contractor will provide operational, technical, and administrative support for monthly,

quarterly, and annual operations, including the Customer Billing Model (CBM), financial

systems, and deliverables as outlined in the Performance Work Statement (PWS).


Attachments/Links
Contact Information
Contracting Office Address
  • 500 12TH ST SW
  • Washington , DC 20024
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • Aug 04, 2026 01:03 pm EDTPresolicitation (Original)
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