Customer Self-Service Solution

Project Description: Louisville Water Company is requesting proposals for product and services to implement a Customer Self-Service (CSS) Cloud solution for use by its Customers and Customer Service employees.
A pre-bid meeting to discuss the Project will be held via a Teams Conference Call on October 15, 2024. The conference call can be accessed via online with this link (Join the meeting now) shortened url hyperlink https://shorturl.at/l2NZa , and or call in at this number Dial in by phone +1 502-709-7361,,542081253# United States, Louisville, Phone conference ID: 542 081 253# . It is preferrable that you access via online as presentation may be best viewed. Attendance at this meeting is strongly recommended.
Questions or inquiries relating to this RFP must be submitted through the Louisville Water Company web-based portal for this RFP by the date and time indicated on the web portal for this RFP.
Sealed Proposals for the material or service specified above shall be accepted by Louisville Water Company until 11:00 a.m. Eastern Time on the RFP Submittal Due Date cited above. Louisville Water Company is using a web-based portal for accepting and evaluating bid proposals digitally https://louisvillewater.bonfirehub.com/portal for this Request for Proposal (RFP). Documents may be uploaded at any time during the open period indicated for each RFP. Specifications are on file and may be obtained from the Louisville Water Company designated web portal at https://louisvillewater.bonfirehub.com/portal. Proposals may not be submitted by other means.
Minority/Women Business Enterprises will be afforded full opportunity to submit Bids, and no Bidder will be discriminated against on the grounds of race, color, religion, sex, sexual orientation, gender identity, national origin, age (over 40), protected veteran status, physical or mental disability which, with or without reasonable accommodation, does not prevent the performance of essential job functions.