Customer Satisfaction System

Cleveland Hopkins International Airport (CLE) is soliciting proposals from qualified vendors to provide a Customer Satisfaction System (CSAT) specifically designed for restrooms. The system will employ tablets for capturing feedback via emojis, with the data securely stored in the cloud and made accessible through a comprehensive dashboard. This initiative aims to improve restroom cleanliness and overall customer satisfaction by delivering real-time feedback to custodial staff.

A pre-proposal meeting will be held on Friday, October 25 2024 at 9 a.m. local time via WEBEX. the call-in number is 1-415-655-0002 and the meeting number is 2866 967 5461. Although attendance is not mandatory, firms are encouraged to attend. Those planning to attend the pre-proposal meeting must register by 4:00 p.m. local time on Thursday October 24, 2024 via the RSVP function within the OpenGov project link. Interested parties may submit or ask questions pertaining to this Request for Proposal and the services desired. Questions should be submitted online, in the Q&A section of the OpenGov Platform.

Opening Date: October 18, 2024
Closing Date: November 7, 2024, 4:00pm
Buyer Organization: Department of Port Control
Buyer Contact: Keith Prawalsky
Email Address: prawalsky@clevelandairport.com
Pre-Proposal Conference: Yes, Via Webex (Non-Mandatory)
Conference Date/Time: Friday October 25, 2024 at 9 a.m. Local time via WEBEX
Call in number: 1-415-655-0002 Access Code 2866 967 5461
Last Day to Submit Provider Questions: October 29, 2024, 4:00pm
Publish RFP Addendum: October 31, 2024

Submit Proposal: https://procurement.opengov.com/portal/clevelandoh/projects/113012

Customer Satisfaction System - Addendum No. 1