Customer Satisfaction Survey Services

Agency:	Kissimmee Utility Authority
State:	Florida
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services 541910 - Marketing Research and Public Opinion Polling
Posted Date:	Jan 29, 2026
Due Date:	Feb 13, 2026
Solicitation No:	RFQ 26-019-SN
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Main

Agency
Kissimmee Utility Authority

Status
Active

Fiscal Year
2026

Primary Contact
Sheila Nelson

Title
Customer Satisfaction Survey Services

Secondary Contact
Jennifer Grieves

Number
RFQ 26-019-SN

Tertiary Contact

Type
Request for Quotation

Department
Executive Office

Online Submissions
Yes

Project Estimate

Piggyback Solicitation
No

Insurance Required
Yes

Bid Bond Required
No

Bid Bond Amount

Performance Bond Required
No

Performance Bond Amount

Construction Bond Required
No

Construction Bond Amount

Scope of Services
Kissimmee Utility Authority (KUA) is requesting quotes from qualified vendors or firms to conduct a Customer Satisfaction Survey of Residential and Commercial & Industrial (C&I) customers. For more details refer to Scope of Work (SOW).

Dates(All times are listed as EST )

Broadcast Date
1/29/2026 4:00 PM EST

Question End Date
2/6/2026 2:00 PM EST

Sample Due Date

Due Date
2/13/2026 2:00 PM EST

Bid Opening Date

Question End Date Reminder Notification
1 Day(s)

Sample Due Date Reminder Notification
0 Day(s)

Due Date Reminder Notification
1 Day(s)

Pre-Bid Meetings

Total: 0 (All times are listed as EST )

Date

Time

Mandatory

Location

Shortlist Meeting

Total: 0 (All times are listed as EST )

Date

Time

Location

Documents

Total: 2

Type	Name	Description	File Type
Solicitation Document	RFQ-26-019-SN Customer Satisfaction Survey Services.pdf	RFQ 26-019-SN Customer Satisfaction Survey Services	PDF
Price Sheet	RFQ 26-019-SN Customer Satisfaction Survey Services Exhibit B- Price Sheet.xlsx	Exhibit B - RFQ 26-019-SN Customer Satisfaction Survey Services Price Sheet	Excel

Quote/Bid

Zones
Total: 0

Zone

Groups
Total: 0

Group

Quote/Bid Items

Total: 0

Required

Group

Make

Model

Description

Quantity

Unit of Measure

Price/ Percent

Type

Additional Quote/Bid Items Fields

Display Options Spreadsheet Section	No	Display Image and Specifications Hyperlink Fields	No
Display Build Sheet File Upload Field	No	Display Options File Upload Field	No
Require Build Sheet File to be Uploaded	No	Require Options File to be Uploaded	No
Display Lead Time Field	No	Display Standard Packaging Field	No

Delivery Date
None

Required Files to be Uploaded by the Vendor
RFQ Response
Pricing Sheet (Excel)

Shipping
FOB Destination

Terms and Conditions
See KUA`s Terms and Conditions
Provide Supplier`s Terms and Conditions

Include Shipping in Price of Items
Yes

Display Bid Tabulation to Vendors
No

Display Vendor Submissions to Vendors
No

View Vendor Submissions while Bid Solicitation is Active
No

Allow Options File to be Updated after Due Date
No

Allow Post Due Date Submission
No

Questions & Answers

Total: 1

Question	Date Asked	Answer	Date Answered
Florida Public Power Data Source and National Public Power Data Source are proprietary data of Great Blue. Would the Authority consider a research firm with access to similar data or are you looking to sole source this contract to Great Blue?	1/29/2026 5:11:46 PM

Commodity Codes

Total: 3

Code	Description
[956-5]	Business Research Services
[918-12]	Analytical Studies and Surveys (Consulting)
[961-60]	Public Opinion Surveys

Publications

Total: 0

Publication

Date

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Customer Satisfaction Survey Services

Description

See Also