Customer Satisfaction Measurement

SEP Program:

Solicitation Name:

MBE

Customer Satisfaction Measurement

SEP %:

Solicitation ID:

WMATA-0000010559

17.00

Solicitation Format/Type:

Sell Solicitation

RFx

Solicitation Round:

1

Solicitation Version:

2

Solicitation Start Date:

10/09/2025 1:30PM EDT

Solicitation End Date:

Pre Bid/Proposal Date:

Bid/Propose on all Lines Items:

Yes

Solicitation Description:

Survey to measure and track customers' overall satisfaction with Metrorail and Metrobus services and their satisfaction with specific aspects of the customer experience, which include but are not limited to: wait times for buses and trains, crowdedness of buses and trains, cleanliness of buses and trains, perceptions of safety from crime and harassment when riding buses and trains, accuracy of information on next bus and next train arrivals, accuracy of information on service disruptions, ease of paying fares, and customer support services. The purpose of collecting these inputs from customers is to track Metro's performance and to inform its ongoing efforts to improve the customer experience.

	Payment Terms:
	Edits to Submitted Bids:
		Allowed
	Multiple Bids:
		Not Allowed

Contact:

Shameeka Morel

Phone:

smorel@wmata.com

Email:

Online Discussion:

Live Chat Help: