Customer Relationship Management System: MLA
| Agency: | University of Minnesota |
|---|---|
| State: | Minnesota |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Nov 25, 2024 |
| Due Date: | Jan 6, 2025 |
| Solicitation No: | 11050.2223027.BW |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Bid Information
| Type | Request for Proposal |
| Status | Issued |
| Number | 11050.2223027.BW (Customer Relationship Management System: MLA) |
| Issue Date & Time | 11/25/2024 02:35:23 PM (CT) |
| Close Date & Time | 1/6/2025 02:00:00 PM (CT) |
| Question Cut Off Date | 12/16/2024 02:00:00 PM (CT) |
| Notes |
Founded in 1958, the University of Minnesota Landscape Arboretum is a rapidly growing 1,200-acre public garden with a diverse portfolio of community programs and services attracting over 600,000 visitors per year. Our current mission is to welcome, inform, and inspire all through outstanding displays, protected natural areas, horticultural research and education. Our core values include stewardship, community, excellence, teamwork, and fiscal responsibility.
As our customer/constituent base continues to grow, our existing customer relationship management (CRM) system is challenged by the evolving needs of our business. The current system lacks the scalability and integration capabilities to support our expanding operations and cross departmental collaboration. Additionally, the non integrated suite of tools does not provide sufficient insight into the full profile of customer/donor engagement to deliver an exceptional customer experience.
Respondents are prohibited from contacting the identified department about this RFP while in process.
Before submitting questions about the RFP via the Questions Tab, read and review the Supplier Process and Information Attachment and
ALL
Attributes in the Attributes Tab,
especially Background and Project Summary/Scope of Work.
These provide valuable information and address frequently asked questions.
Remember to submit your response, including attachments, early to allow time to correct errors. The submission deadline is a hard close. The system will reject responses with errors and will NOT allow late submissions.
|
| Name | Brendan Wintroath |
| Address |
1300 S. 2nd Street
Minneapolis, MN 55454 USA |
| Phone | |
| Fax | |
| wintr003@umn.edu |
Bid Documents
| Document name | Format | |
|
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| Bid Invitation (please login to view this document) | Acrobat / PDF |
Bid Attachments
| File Name | Description | File Size |
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|
Supplier-Process-and-Information-01-01-24.docx
|
ACTION REQUIRED All respondents must review this before starting a response. | 30 KB |
| Travel-Reimbursements-10-15-15.doc (please login to view this document) | Requirements for Travel Reimbursements | 38 KB |
| PO-Terms-and-Conditions-08-02-22.docx (please login to view this document) | Terms for the Purchase of Goods and Services | 386 KB |
| Data Security Appendix w Tennessen Without SLA (1).docx (please login to view this document) | Data Security Appendix | 48 KB |
| Pricing Workbook (3).xlsx (please login to view this document) | Pricing Workbook | 103 KB |
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