Customer Journey Mapping

Agency: Government of Canada
State: Federal
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Nov 20, 2024
Due Date: Dec 16, 2024
Solicitation No: BCNRFP_5020
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Description

Description

ICBC is seeking a single qualified and experienced proponent for the provision of Customer Journey Management Platform. The product must allow for the management of customer journeys including (mapping, editing/updating, tracking, monitoring and reporting. It should enable sharing and collaborating on parts or entire journeys with individuals and groups, integrate and update measures relate to key touchpoints and create master-level views down to touchpoint views. The platform must support dashboard views of journeys.
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