Customer Information System (CIS) Managed Services

Agency: City of Phoenix
State: Arizona
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Jan 30, 2025
Due Date: Feb 20, 2025
Solicitation No: RFP-2425-WCS-680
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Description

Customer Information System (CIS) Managed Services

Updated: 01/30/2025 3:44 PM

Updated: 01/30/2025 3:44 PM

Solicitation Details
Solicitation/Project Number

RFP-2425-WCS-680

Department


Water Services

Contract Specialist/Procurement Officer

Victor A Sainz

Pre-Offer Conference/Pre-Submittal Meeting


02/06/2025 10:00 AM

Date Due


02/20/2025 10:00 AM

NIGP


920-45 - Software Maintenance/Support

The City of Phoenix (COP) Water Services (WSD), Public Works (PWD) and Information Technology Services (ITS) Departments is soliciting for managed services to operate, maintain and improve the Customer Information Services (CIS) solution on a 24x7 basis for a period of five (5) years. COP intends to contract with two (2) separate Managed Services providers. The establishment of the contract will be for Batch Operation Services and Primary Support Services.

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