Customer Experience and Employee Engagement Survey Platform

Agency: DEPT OF DEFENSE
State: Virginia
Type of Government: Federal
FSC Category:
  • R - Professional, Administrative and Management Support Services
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
Set Aside: Total Small Business Set-Aside (FAR 19.5)
Posted Date: Aug 11, 2025
Due Date: Aug 25, 2025
Solicitation No: RFI_Survey_081125
Original Source: Please Login to View Page
Contact information: Please Login to View Page
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Description

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Customer Experience and Employee Engagement Survey Platform
Active
Contract Opportunity
Notice ID
RFI_Survey_081125
Related Notice
Department/Ind. Agency
DEPT OF DEFENSE
Sub-tier
DEFENSE COMMISSARY AGENCY (DECA)
Office
DEFENSE COMMISSARY AGENCY
General Information
  • Contract Opportunity Type: Special Notice (Original)
  • Original Published Date: Aug 11, 2025 06:56 am EDT
  • Original Response Date: Aug 25, 2025 03:00 pm EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Sep 09, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
  • Product Service Code: R422 - SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION
  • NAICS Code:
    • 541611 - Administrative Management and General Management Consulting Services
  • Place of Performance:
    VA 23801
    USA
Description

DeCA currently conducts two surveys to meet the DoDI 1330.17 mandate as well as a receipt survey designed to provide more frequent data. The American Customer Satisfaction Index (ACSI) is an independent scientific effort to measure customer evaluations of the commissary, exchanges, and private sector industry; thus, it provides DeCA with a no cost methodology to index customer satisfaction to the grocery industry.



The attachment contains a list of questions regarding the above requirement. Responses are to be submittes via email to Christina Ellison at christina.wllison@deca.mil. Please also provide a synopsis of the program you offer with sufficient details as to convey the programs value supporting the above requirement.


Attachments/Links
Contact Information
Contracting Office Address
  • REV/SUP/SVC SUPPORT CONTRACTING DIV 1300 EISENHOWER AVE, ATTN: DECA-AMD
  • FORT LEE , VA 23801-1800
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • Aug 11, 2025 06:56 am EDTSpecial Notice (Original)
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