Customer Care Contact Center Services

Agency:	State Government of Texas
State:	Texas
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services
Posted Date:	Mar 28, 2025
Due Date:	May 16, 2025
Solicitation No:	3202500130
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Solicitation ID:

3202500130

Status:

Posted

Contact Name:

Kelly Hall

Contact Number:

(737) 667-5150

Contact Email:

kelly.hall@twc.texas.gov

Response Due Date:

5/16/2025

Response Due Time:

10:00 AM

Agency/Texas SmartBuy Member Number:

320

Posting Requirement:

21+ Days for Solicitation Notice

Solicitation Posting Date:

3/28/2025

Last Modified:

3/28/2025 3:18 pm

Class/Item Code:

91520-Call Center Services;
96269-*Personnel Services, Temporary;

Solicitation Description:

The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care ContactCenter (CCCC) Services, hereinafter referred to as “Services”, to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice.

Respondents interested in learning more about this opportunity are encouraged to attend the optional Zoom Pre-Proposal Conference on Friday April 04, 2025, at 2:00 pm CT. Instructions for registering are in the solicitation document.

Get Government Bids Like This by Email Receive daily bid alerts that match your keywords, business categories, and target regions.

View Sample Report Start Free Trial

Customer Care Contact Center Services

Description

See Also