Contact Center CRM System

Agency: City of Winston-Salem
State: North Carolina
Type of Government: State & Local
NAICS Category:
  • 541512 - Computer Systems Design Services
Posted Date: Dec 18, 2025
Due Date: Feb 3, 2026
Solicitation No: RFP26116
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Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

Bid Number: RFP26116
Bid Title: Contact Center CRM System
Category: Informal Bids
Status: Open
Description:

To request full bid document please email For security reasons, you must enable JavaScript to view this E-mail address.

Questions Due:                          January 23, 2026  5:00 PM

Publication Date/Time:
12/18/2025 12:00 PM
Closing Date/Time:
2/3/2026 12:00 PM
Pre-bid Meeting:
Optional: 1/15/26 2pm
Contact Person:
Jessica Ferris-Irick: jessicafi@cityofws.org
Related Documents:

Attachment Preview

Request for Proposals
CONTACT CENTER CRM SYSTEM
BIDS WILL BE RECEIVED UNTIL:
12:00 PM, February 3, 2026
Email a single PDF of your entire bid
With subject line of “Bid for RFP26116”
to bids@cityofws.org
**electronic submissions only**
ADVERTISEMENT FOR BIDS
Pursuant to North Carolina General Statute 143-135, sealed proposals endorsed “Contact Center CRM System,
RFP26116” will be received by City/County Purchasing as noted above. The City reserves the right to reject any
or all proposals.
Questions or inquires relative to this RFP must be e-mailed to jessicafi@cityofws.org by 5:00 PM January 23,
2026
Optional Virtual Pre-Bid Meeting for this RFP will be sent along with bid document 2:00 PM, January 15, 2026
To request full bid document please email jessicafi@cityofws.org
RFP26116
Contact Center CRM System
Page 1 of 48
This page summarizes the opportunity, including an overview and a preview of the attached documents.
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