988 Contact Center CRM Software Bid Documents

Agency:	State Government of Indiana
State:	Indiana
Type of Government:	State & Local
NAICS Category:	511210 - Software Publishers 541511 - Custom Computer Programming Services 541519 - Other Computer Related Services
Posted Date:	Jan 7, 2026
Due Date:	Feb 5, 2026
Solicitation No:	004100000085803
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Event Name:	988 Contact Center CRM Software Bid Documents
Agency:	FSSA Mental Health & Addiction
Event ID:	004100000085803
Event Description:	The purpose of the RFP is to secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
Response Due By:	02/05/2026 3:00:00PM EST
Contact:	Christina Garcia-00061

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