311 Contact Center Answering Services
| Agency: | Sarasota County |
|---|---|
| State: | Florida |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Jul 8, 2025 |
| Due Date: | Aug 5, 2025 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
Project ID:
Title: 311 Contact Center Answering Services
Addenda: 0
Release Date: 7/8/2025
Due Date: 8/5/2025
Sarasota County is requesting information regarding a solution that will reduce hold times for community members during peak hours of operation and also direct callers during afterhours .
The County has historically utilized answering services to provide live answering of calls. This request pertains to offerings that combine automated software to address frequent call types, with live response for more specific needs. The County is not interested in responses from companies offering live answering services only .
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