311 Contact Center Answering Services

Agency:	Sarasota County
State:	Florida
Type of Government:	State & Local
NAICS Category:	561421 - Telephone Answering Services
Posted Date:	Jul 8, 2025
Due Date:	Aug 5, 2025
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Project ID:

Title: 311 Contact Center Answering Services

Addenda: 0

Release Date: 7/8/2025

Due Date: 8/5/2025

Post Information

Posted At:Tue, Jul 8, 2025 7:00 AMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

Sarasota County is requesting information regarding a solution that will reduce hold times for community members during peak hours of operation and also direct callers during afterhours .

Background

The County has historically utilized answering services to provide live answering of calls. This request pertains to offerings that combine automated software to address frequent call types, with live response for more specific needs. The County is not interested in responses from companies offering live answering services only .

Timeline

Release Project Date:

July 8, 2025

Question Submission Deadline:

July 22, 2025, 5:00pm

Proposal Submission Deadline:

August 5, 2025, 2:30pm

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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