Consulting Services for Administrative Policy and Customer Service Maturation Roadmap
| Agency: | State Government of North Carolina |
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| State: | North Carolina |
| Type of Government: | State & Local |
| NAICS Category: |
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| Posted Date: | Jul 9, 2025 |
| Due Date: | Jul 24, 2025 |
| Solicitation No: | 460-25-005 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
| Solicitation Number: | 460-25-005 |
| Project Title: | Consulting Services for Administrative Policy and Customer Service Maturation Roadmap |
| Description: | Orange Water & Sewer Authority (hereinafter called “OWASA”) invites qualified consultants to submit a proposal to assist in the development of a comprehensive Administrative Policy Manual for the Customer Service and Billing Division, and to create a strategic roadmap for the maturation of OWASA’s customer service. This work will ensure alignment with industry best practices, legal and regulatory requirements, and the future vision for customer service excellence at OWASA.. NC Certified HUB Vendors are encouraged to submit Proposals for all solicitation opportunities at OWASA. |
| Opening Date: | 7/24/2025 2:00 PM |
| Posted Date: | 7/9/2025 |
| Status: | Open |
| Department: | ORANGE WATER & SEWER AUTHORITY |
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Solicitation Number
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460-25-005
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Department
ORANGE WATER & SEWER AUTHORITY
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Status Reason
Open
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Opening Date
2025-07-24T14:00:00.0000000
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Posted Date
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2025-07-09T10:51:40.0000000Z
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Commodity Code
Customer relationship management services
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Mandatory Conference/Site Visit
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Special Instructions
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Description
Orange Water & Sewer Authority (hereinafter called “OWASA”) invites qualified consultants to submit a proposal to assist in the development of a comprehensive Administrative Policy Manual for the Customer Service and Billing Division, and to create a strategic roadmap for the maturation of OWASA’s customer service. This work will ensure alignment with industry best practices, legal and regulatory requirements, and the future vision for customer service excellence at OWASA.. NC Certified HUB Vendors are encouraged to submit Proposals for all solicitation opportunities at OWASA.
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Attachments
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