CONSULTING & OTHER PROFESSIONAL SERVICES) FOR PROFESSIONAL IT SERVICES

The City of Mount Pleasant is soliciting Proposals from Consultant(s) or Other Professional Services (excluding those identified by the Texas Government Code 2254.002 (Professional Services Procurement Act), which must be a sole proprietorship, partnership, corporation, or other legal entity registered to do business in the State of Texas with demonstrated competence and qualifications and with considerable experience in providing Professional IT Services.

This Request for Proposals solicits information that will enable t he City of Mount Pleasant to select one or more Consultant(s) that shall provide professional services for Professional IT Services.

Consultant shall provide Professional IT Services on an on-call basis for specific projects. Services shall consist of:

• 24/7 remote and on-site support capabilities for critical infrastructure, including real-time monitoring.
• Experience with enhanced security measures, including multi-factor authentication, endpoint hardening, and email security.
• Emergency response and continuity planning expertise to ensure uninterrupted operations for key departments, such as Police and Fire Departments.

Consultants may be required to perform site visits, document site observations, participate in progress meetings, verify compliance with specifications, and other services to support quality assurance efforts.

INCLUDED SERVICES

The successful Firm will need to demonstrate the ability to work collaboratively with CITY staff, the public and elected officials in performing the requested activities. The project deliverables outlined below, represent the minimum work items required to complete IT Services. Firms must develop an overall project plan that incorporates each project phase. Firms may recommend additional activities and add or modify deliverables.