Conflict De-escalation Training for Public Interacting Employees

Agency: Government of Canada
State: Federal
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
  • 611430 - Professional and Management Development Training
Posted Date: Feb 25, 2025
Due Date: Mar 10, 2025
Solicitation No: BC210774
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Description

Description

The Prince Rupert Port Authority (“PRPA”) is soliciting information and rough order of magnitude (“ROM”) cost estimates to contract conflict de-escalation training for employees who work with the public. The scope of functionality is discussed in this Request for Information (“RFI”) in detail.

Target Audience: Public-facing staff across various departments at various levels of the organization. Staff roles include interactions with the public, such as addressing concerns, providing customer service, or managing situations with the potential for conflict. Suggested focus areas include: Practical techniques to de-escalate tense public interaction/situations. Strategies to recognize and mitigate potential conflict triggers. Communication skills to foster positive resolutions. Recognition when conflict may escalate to violence.
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