Concession Operations

SCOPE OF WORK

Contractor shall provide safe, professional, and efficient food and beverage services to customers during scheduled events and operating hours at County owned parks. Services shall include preparation, sale, and service of a variety of foods and beverages at reasonable and competitive prices for similar public venues, with County review and approval.

Contractor shall be solely responsible for all aspects of concession operations, including staffing, food safety, cleanliness, equipment, and regulatory compliance.

GENERAL REQUIREMENTS

OPERATIONS AND MAINTENANCE

Contractor shall maintain all concession areas in a sanitary, safe, and presentable condition and in good repair as described and implied herein.

Maintain all seating and customer areas in a clean and sanitary condition by routinely bussing tables, removing trash and debris, and promptly addressing spills or other hazards. Contractor shall perform daily cleaning of all concession facilities, both interior and exterior, including, but not limited to, sweeping, mopping, sanitizing food preparation and service areas, and properly disposing of all trash, recyclables, and waste in designated dumpster area.

Maintain all back-of-house areas in a clean and orderly condition; storage (boxes, cartons, etc.) shall not be visible to the public.

Maintain all equipment and fixtures in good working order; Contractor shall use proper care and immediately report malfunctioning County-owned equipment or fixtures to County's Representative.

Comply with all Centers for Disease Control and Prevention (CDC) guidelines and Florida Department of Health and local health regulations.

Provide, install, and maintain all necessary professional equipment, including furnishing all necessary food preparation equipment, appliances, and display items. Contractor shall. Must return the concession area to original condition at the end of the contract at their expense.

Provide adequate concessions inventory and supplies.

Provide pest control as needed in all areas of storage and food handling areas. County does not provide pest control services for concession areas.

Provide signage or menu boards and any lighted signage. All equipment, signage, and layout changes require prior County approval.

PAYMENT TO THE COUNTY

Contractor shall make monthly payment to County no later than the 5th day of the following month and shall include a monthly income report for each park. Checks shall be made payable to Lake County Board of County Commissioners.

STAFFING AND SERVICES STANDARDS

Contractor shall provide sufficient, trained staff to ensure safe and efficient operations and will ensure a party fully responsible for all operations is on-site while open. All costs associated with employee training shall be borne solely by the Contractor.

Staff must be professional, courteous, properly trained, and appropriately staffed to meet demand.

Staff must be clean, well-groomed, uniformed or clearly identifiable, and compliant with all applicable heath requirements.

MENU AND PRICING

All food and beverage items shall meet commercially acceptable quality standards. Only the highest quality foods and drinks are to be sold in the concession.

Contractor shall test various items to determine what menu works best for each venue.

Contractor shall charge reasonable prices for all food and beverages.

Pricing must remain reasonable and consistent with comparable public concessions.

The County reserves the right to review and approve the menu prior to implementation, as well as the prices, to ensure they are fair and reasonable.

The sale or distribution of tobacco, including e-cigarettes or "vapes"; alcoholic beverages; and items deemed inconsistent with community standards, in the sole discretion of the County; is strictly prohibited.

MENU OFFERING GUIDELINES

Contractor shall provide a balanced menu appropriate for a public park setting. Typical offerings may include, but are not limited to:

Coffee, tea, and soft drinks

Hott dogs and hamburgers

French fries

Prepackaged chips, snacks, and cookies

Ice cream, frozen yogurt, and milkshakes

Pastries and baked goods

Bottled drinks (water, juice, and milk)

Fresh fruit and light meal options

Various soups, salads, and sandwiches

EQUIPMENT, SUPPLIES, AND INFRASTRUCTURE

Cooking operations, including frying and baking, are permitted; however, all required equipment, upgrades, and permits are the responsibility of the Contractor.

Contractor shall be responsible for providing concession equipment, small wares, point-on-sale tools, and consumable supplies.

Contractor shall be capable of accepting cash and card payments from customers.

Baking, and other intensive food preparation will be allowed in the various concessions only if concessions Contractor provides a class K fire extinguisher for oil and grease. Deep frying by fire code standards must be performed outside of the building with overhead cover in a secure location.

Contractor shall be responsible for proper disposal of grease related to cooking function without using the County-provided septic system.

COUNTY-PROVIDED FACILITIES AND FACILITY RESTRICTIONS

The County will provide the following:

Electric outlet(s) in food preparation area

Overhead lighting in food preparation area

One (1) class 3A:40B:C fire extinguisher

Handicapped accessibility

Public restroom facilities in the park

All utilities at no separate charge to the Contractor.

Designated seating areas

Concessions areas are "as is" and structural modifications/ renovations inside and outside are strictly prohibited.

Interior additions such as refrigerators, freezers storage shelves etc., to the concession areas are subject to approval by the County.

Contractor shall adhere to these guidelines:

The equipment and its placement are important to visual elements of the overall design and appearance of the service bar. Careful attention is to be given to each piece of equipment and how the public views it.

Extension cords shall comply with applicable Underwriters Laboratories (UL) guidelines and not be placed on the kitchen floor.

Wood grain and other simulated material finishes are not permitted on equipment.

Natural metal, glass or porcelain finishes are acceptable equipment finishes.

All equipment is subject to County approval.

Fabricated security systems like gates or curtains are subject to County approval.

COUNTY RESPONSIBILITIES

The County reserves discretion to inspect food and beverage operations at any time to verify compliance with all contract requirements. If the County determines that the Contractor is not in compliance, it may take immediate corrective action. Violations that pose an imminent threat to public health or safety, including conditions that could result in foodborne illnesses, may result in the immediate suspension of operations.

For violations that do not present an immediate health or safety risk, the County will issue a written notice of non-compliance. The Contractor shall have two (2) business days from receipt of the notice to correct the identified deficiencies. Failure to remedy the deficiencies within the specified timeframe shall constitute a breach of contract.

DELIVERY AND LOGISTICS

Vehicular deliveries to the concession area can be made Monday through Saturday.

County staff will not receive deliveries nor assume responsibility for any products left unattended.

REGULATORY COMPLIANCE

Contractor shall obtain, and keep current, all licenses, permits, certifications, and registrations required to lawfully operate a food service establishment in Lake County and the State of Florida, including permits, fire and safety approvals, OSHA-related compliance requirements, and sales and use tax registration. Contractor shall comply with all applicable federal, state, county, and local laws, ordinances, rules, and regulations required by the Florida Department of Health and the Department of Business and Professional Regulation.

SPECIAL CONDITIONS

County will provide a conventional lock on the exterior door of the established concession area. One key for each of these locks will be provided to the Contractor for duplication and use as appropriate. One key for each of these locks will be retained by County park staff to ensure access to the concession area to support safety and building maintenance requirements. Contractor may provide and install supplemental locking devices, or "re-keyed" locks, on the exterior door subject to prior County approval but must provide key or code access through this door by County park staff for the purposes stated above.

[End of Exhibit A]