Computer and Value-Added Services
| Agency: | Osceola County School Board |
|---|---|
| State: | Florida |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Jul 17, 2025 |
| Due Date: | Jul 25, 2025 |
| Solicitation No: | SDOC-26-P-004-IL |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Main
Agency
Osceola County School Board
Osceola County School Board
Status
Active
Active
Fiscal Year
2026
2026
Title
Computer and Value-Added Services
Computer and Value-Added Services
Number
SDOC-26-P-004-IL
SDOC-26-P-004-IL
Type
Request for Proposal
Request for Proposal
Department
Technology Services
Technology Services
Online Submissions
Yes
Yes
Project Estimate
Piggyback Solicitation
No
No
Insurance Required
No
No
Bid Bond Required
No
No
Bid Bond Amount
Performance Bond Required
No
No
Performance Bond Amount
Construction Bond Required
No
No
Construction Bond Amount
Scope of Services
The purpose of this Request for Proposal (RFP) is to solicit competitive sealed proposals for Computers & Value-Added Services for the School District of Osceola County, Florida (SDOC). SDOC would like to partner with a Dealer/Distributor/Service Provider who can offer multiple Manufacturer`s product lines, including Apple Products, and be our one source for resolving any issues.
The purpose of this Request for Proposal (RFP) is to solicit competitive sealed proposals for Computers & Value-Added Services for the School District of Osceola County, Florida (SDOC). SDOC would like to partner with a Dealer/Distributor/Service Provider who can offer multiple Manufacturer`s product lines, including Apple Products, and be our one source for resolving any issues.
Dates(All times are listed as
EST
)
Broadcast Date
6/20/2025 8:00 AM EST
6/20/2025 8:00 AM EST
Question End Date
7/9/2025 12:00 PM EST
7/9/2025 12:00 PM EST
Due Date
7/25/2025 2:00 PM EST
7/25/2025 2:00 PM EST
Bid Opening Date
Pre-Bid Conferences
Total: 1
(All times are listed as
EST
)
| Date | Time | Mandatory | Location |
| 7/2/2025 | 9:00 AM | No | Microsoft Teams Meeting |
Documents
Total: 10
Quote/Bid
Quote/Bid Items
Additional Quote/Bid Items Fields
Quote/Bid Items
Total: 0
| # | Required | Group | Make | Model | Description | Quantity | Unit of Measure | Price/ Percent | Type |
Delivery Date
None
None
Required Files to be Uploaded by the Vendor
None
None
Shipping
None
None
Terms and Conditions
None
None
Include Shipping in Price of Items
No
No
Display Bid Tabulation to Vendors
No
No
Display Vendor Submissions to Vendors
No
No
View Vendor Submissions while Bid Solicitation is Active
No
No
Allow Options File to be Updated after Due Date
No
No
Allow Post Due Date Submission
No
No
Questions & Answers
Total: 100
| Question | Date Asked | Answer | Date Answered |
| Will Osceola accept partial bids for items listed? | 6/25/2025 4:15:01 PM | ||
| Apple respectfully requests a meeting to discuss the bid requirements and our potential response to the bid via teleconference. | 7/2/2025 3:28:14 PM | ||
| Apple has not authorized resellers to resell Apple in K-12 and only goes to market direct. Could you please clarify the rationale behind including Apple devices in this bid? | 7/3/2025 10:20:52 AM | ||
|
For the Attachment C Pricing Excel doc, the 2 student tabs (Student 2in1 and Student Clamshell): is there a specific criteria of Upgrade Options for DaaS (basic, enhanced, premium) designated from SDOC that we should look to achieve? Or is this going to be assigned by vendor choice?
|
7/3/2025 4:43:02 PM | ||
|
In addition to what is being asked for in Section 6, should we also list our responses from 2.0 – 2.23, 2.25, starting on page 2 of the RFP? The material from these 2 parts of the RFP seem closely related, and can allow for a more coherent response.
|
7/3/2025 4:43:30 PM | ||
| Per RFP Page 14, Item 3.03 - C. "All required documents must be fully filled out and signed by an official who is authorized to legally bind the Respondent on all solicitation specifications." Can you please specify which documents will require a signature provided for the proposal submission? Would this requirement just apply for forms and addenda that have a signature space? | 7/3/2025 4:48:43 PM | ||
| Will the district upload a copy of their Microsoft Shape the Future Letter of Eligibility to VendorLink? OEMs are able to provide significant discounts on Windows products if this document is provided. | 7/8/2025 8:30:17 AM | ||
|
Are devices delivered to a central location or multiple school sites or can be both potentially?
Will respondent be expected to perform inside delivery and installation services? Are there any badging requirement for this? Is there a minimum quantity of devices the district plans on ordering per instance? What are the specific deployment tasks SDOC is requesting? Is there a standard list (per Excel tab) like asset tagging, imaging, etc.? Will deployments take place during school hours, after hours, or over school breaks? Does the district want the pricing to include weekly milk runs to each school or Central District pick-ups? Can the vendor provide pricing for both options? We noticed August 8th to 18th is the window for demo units. These may be custom units and will need to be imaged. Is there some flexibility with this window? Keep in mind, this will be across multiple MFRs. In the interest of efficiency and if OEM is able, can the OEM send all the imaged demo units on behalf of the reseller(s) to SDOC? Can SDOC share or provide an expected forecast or approximate total per tab/category? Is a stylus/pen required on the student convertible laptop device? Are additional demos still required to ship if SDOC already received and has relevant demos in hand now? Are there any deployment deadlines upon award or are they to be determined? Is vPro required for the laptops? Would a non-vPro CPU be considered? |
7/8/2025 10:09:55 AM | ||
| Can a bidder bid only the Windows devices and non-Apple solutions, and not bid any of the Apple devices/solutions? The reason for the question is that Apple normally either sells direct of has very, very few distributors of their products. Requiring all bidders to bid both non-Apple and Apple products would reduce the number of bidders drastically, and limit the options for the District. | 7/8/2025 10:50:40 AM | ||
| Is it possible to get estimated quantities for all the tabs for new products/solutions on the pricing sheet? | 7/8/2025 10:52:31 AM | ||
| Does the term Repair Facility reference the Repair Depot? | 7/8/2025 2:24:42 PM | ||
| Is there a 90 day grace period for a company to setup logistics for the repair depot due to building contracts, inspections, logistics finalization, etc? It takes monetary investment and time to set up a proper repair depot. | 7/8/2025 2:24:48 PM | ||
| Would SDOC prefer to utilize a repair depot that services multiple customers and school districts or one that is solely for SDOC? | 7/8/2025 2:24:55 PM | ||
| Can you elaborate on what 1/5 of the geographical area means to SDOC and how that equates to as many as 35 site visits? | 7/8/2025 2:25:07 PM | ||
| Do these sites include non-school sites? | 7/8/2025 2:25:16 PM | ||
| Will the district amend the bid to separate Apple products? | 7/8/2025 2:25:26 PM | ||
| For the CTE Workstation laptop, was is the screen size request? 16-inch would probably be the best option being they will be used for CTE. | 7/8/2025 2:30:52 PM | ||
| Can you clarify how devices are expected to be delivered and staged at each school site (for example, will they need to be placed directly into charging carts, on shelving, or in another specified location)? | 7/8/2025 2:40:16 PM | ||
| Will the district be requesting and providing an Asset Tag? | 7/8/2025 2:40:35 PM | ||
| Will the district be requesting any Laser Etching? If so, what is the size of the and placement of the laser Etch? | 7/8/2025 2:40:45 PM | ||
| Would the District be open to AMD equivalents if there`s a cost savings? Right now, the only AMD requirement is the teacher 2-in-1. | 7/8/2025 2:40:50 PM | ||
| For all the laptops, can you please clarify if asking for a keyboard and mouse came from the Desktops in error (maybe copy+pasted), or if the District indeed wants an additional keyboard and mouse included with each laptop? In the accessories tab you ask for price for a mouse and keyboard. | 7/8/2025 2:48:06 PM | ||
| For the Repairs Tab, can you please provide how many repairs per month are being performed on the existing fleet of devices, by device model? | 7/8/2025 2:55:27 PM | ||
| Will the district amend the bid to separate Apple products? | 7/8/2025 4:25:50 PM | ||
| How many student and faculty/administration images are there? | 7/8/2025 4:28:45 PM | ||
| Can Osceola provide a list of the possible delivery locations and the number of devices at each location? | 7/8/2025 4:30:05 PM | ||
| Is there a requirement for the provider to provide image and patch management for district devices? | 7/8/2025 4:30:28 PM | ||
| What is the district plan for surplus equipment, and will this be vendor or district responsibility to execute? | 7/8/2025 4:30:34 PM | ||
| Will you provide a 6-12 month ticket dump from incident-IQ with ticket types and resolutions. | 7/8/2025 4:30:40 PM | ||
|
How many in-warranty and out-of-warranty repair incidents do you have monthly?
Nonstudent: Student: |
7/8/2025 4:30:48 PM | ||
| What is your lost/stolen incident rate per month? | 7/8/2025 4:30:54 PM | ||
| How many incidents of physical Damage per month? | 7/8/2025 4:31:00 PM | ||
| In section 2.07-d 6, Can you clarify what preferred Vendors do you have and why? | 7/8/2025 4:32:20 PM | ||
| How do you currently forecast student and non-student onboarding and refresh volumes and historically how accurate is that forecast? | 7/8/2025 4:32:28 PM | ||
| What application and patch management tools are in place for Apple Devices? | 7/8/2025 4:32:34 PM | ||
| What self-service capability do users have? Is the catalog of devices currently in the ITSM or vendor provided? | 7/8/2025 4:32:40 PM | ||
| Has the District articulated to each of the major vendors (HP, LENOVO, DELL, APPLE, and ACER) formally, in writing, that they wish for all competitors to have level pricing. If not, will the district be contacting these vendors to formally make this request? | 7/8/2025 4:32:48 PM | ||
| Can Osceola provide the current process by which Apple devices are acquired? | 7/8/2025 4:32:56 PM | ||
| Please provide the expected volume of Apple devices to be acquired annually by device type. | 7/8/2025 4:33:02 PM | ||
| How does the repair and delivery workflow change during the summer, and how are summer volumes varied from school year volumes? | 7/8/2025 4:33:10 PM | ||
| What student purchase program is in place today? | 7/8/2025 4:33:18 PM | ||
| Please provide the expected percentage of devices to be on sites for swap. | 7/8/2025 4:33:24 PM | ||
| Would the district entertain direct ship to school and district sites for District tech and school tech unboxing, or is a pre prep process prior to delivery preferred? | 7/8/2025 4:33:32 PM | ||
| What is the districts intent for the devices in the seven schools presently with DaaS devices? | 7/8/2025 4:33:39 PM | ||
| Is offline device tracking to be included in device pricing? | 7/8/2025 4:33:44 PM | ||
| Does Osceola have an ACE agreement with Apple? | 7/8/2025 4:33:52 PM | ||
| Is Osceola buying directly from Apple? What is the current Apple acquisition process and volumes (pricing sheet indicates Apple at zero volumes)? Will the selected vendor be utilizing the district Apple agreement to acquire devices via Apple direct education, or is another acquisition means desired? | 7/8/2025 4:34:04 PM | ||
|
Please describe the end of school year expectations.
1. Are all student devices collected and returned or stay on campus? 2. Are all teacher devices collected and returned or stay on campus or with the user? 3. Confirm Admin devices are not collected at the end of the school year. 4. What is the overall timeline to collect and return devices? |
7/8/2025 4:34:12 PM | ||
|
Please describe the start of school year expectations.
1. For devices returned the central depot, when are devices sent to the campuses for distribution? 2. How are devices distributed to teachers, classrooms, students, and labs? 3. Please define each item considered part of the kit to be distributed to each user type (e.g. power supply, backpack, case/cover, screen protector, stylus, etc.). 4. Please provide a timeline of when devices are expected to be distributed to each user type (e.g. teachers, 2 weeks before start of school year, day 1 for students, etc.). |
7/8/2025 4:34:22 PM | ||
| Attachment C Price Sheet Lenovo 500W Gen 5 Please validate that the quantity of these devices is Zero | 7/8/2025 4:34:30 PM | ||
| Will companies with no facility in the 30-mile radius at the time of bid be automatically disqualified? If not is there consideration or a timeline for the acquisition of such a facility? | 7/8/2025 4:34:42 PM | ||
| Please identify the difference in expectations between basic, enhanced, and premium service on the Student Device under DaaS. | 7/8/2025 4:39:26 PM | ||
| When does an SBE have to be fully certified to gain all the points in the RFP? | 7/8/2025 4:39:55 PM | ||
| • Would the district accept an i5-14500T as an alternative processor option to “Office Desktop” category? | 7/8/2025 4:57:10 PM | ||
| • Are there any port requirements or additional specifications necessary for the requested port replicator? | 7/8/2025 4:57:39 PM | ||
| • For Teacher/Staff 2 in1 category, is 2x USB-A an acceptable alternative to the requested 3x USB-A? | 7/8/2025 4:57:49 PM | ||
| • For “Student Clamshell non-touch”, camera specifications call for a front and rear-facing camera, which is generally only found on 2-in-1 form factor devices. Is just a front-facing camera acceptable for this category? | 7/8/2025 4:57:56 PM | ||
| • Can this district clarify the Xeon CPU requirement for the “CTE Workstation Desktop” category? Is a Core Ultra series processor acceptable? | 7/8/2025 4:58:04 PM | ||
| • For “Career & Technical” device category, are there any required GPU Specifications? | 7/8/2025 4:58:12 PM | ||
| • For “Career & Technical” device category, can the district clarify if they are requesting the latest CPU Generation? | 7/8/2025 4:58:22 PM | ||
| • Can the district distinguish between Small Form Factor and Mid-Tower case sizing requests? | 7/8/2025 4:58:29 PM | ||
| • For “Point of Sale” device category, is a 3.5mm Combo Jack a sufficient alternative for the requested audio/microphone ports? | 7/8/2025 4:58:36 PM | ||
| • “Active Pen” listed in accessories would be different amongst the various requested devices that support active stylus. Would the district consider moving this requirement to the devices they’d pair the stylus with under “Upgrade options”? | 7/8/2025 4:58:45 PM | ||
| • For monitor requests under the accessories tab, could the district provide more clarity around required specifications such as resolution, available ports, etc.? | 7/8/2025 4:58:52 PM | ||
| • Can the district clarify if the request for “Dual VESA Mount” in the accessories tab is for dual-monitor arms? | 7/8/2025 4:58:59 PM | ||
| "In reference to the requested DaaS service levels from Attachment C pricing sheet for the Student devices, Basic, Enhanced, and Premium can you please provide detailed definitions or scope of services for each tier? Specifically, we are seeking clarification on how each level differs in terms of: Virtual desktop specifications (compute, storage, OS) | Security features (e.g., MFA, antivirus, encryption) | Backup and disaster recovery capabilities | Monitoring and reporting tools | Support response times and SLAs | Included management services (e.g., patching, provisioning)" | 7/8/2025 5:01:29 PM | ||
| Can a one week extension be granted? The turnaround time is quick from getting the answers to the submission due date. | 7/9/2025 10:40:28 AM | ||
| Regarding 2.09, b: States that Product/Specification/Cut Sheets must be submitted in hard copy format and in PDF format on a flash drive. Would you please clarify if this was a mistake as all documentation needs to be submitted through VendorLink per the instructions of 3.03? | 7/9/2025 11:00:17 AM | ||
| In Attachment C (Price workbook) Port Configuration requirements. Does the district want an actual keyed security cable lock included in price or for the unit to be security cable lock capable? | 7/9/2025 11:00:40 AM | ||
| Regarding 2.11 Image requirement: Is the expectation for the evaluation Units to only provide Autopilot Registration services? Meaning, devices will be powered on by the SDOC, which will trigger devices to register into the SCOD Intune tenant via Autopilot, and the SDOC Intune tenant will conduct the additional steps of enrollment and provisioning to create the final out-of-box experience SDOC has created in the SCOD Intune tenant? | 7/9/2025 11:01:00 AM | ||
| Regarding 2.11 Image requirement: Is the expectation by SDOC to have Autopilot Registration performed on any Windows configurations on Attachment C? | 7/9/2025 11:01:33 AM | ||
| Regarding 2.11 Image requirement: Does SDOC expect to have SDOC devices ready to go out of the box by the respondent performing Intune enrollment and provisioning steps ahead of delivery? | 7/9/2025 11:02:32 AM | ||
| Regarding 2.11 Image requirement: Does SDOC require any additional critical services of asset tagging, laser etching, or UV Printing to be conducted on any of the configurations on Attachment C by the respondent before delivery? | 7/9/2025 11:02:54 AM | ||
| Regarding 2.11 Image requirement: Does SDOC require Apple Configuration on Attachment C to include Apple School Manager registration, enrollment or provisioning? | 7/9/2025 11:03:24 AM | ||
| Does SDOC expect the accidental damage protection (ADP) and insurance to be bundled into the hardware pricing, or can this be listed separately as a service (e.g., optional SKU)? | 7/9/2025 11:34:15 AM | ||
| Will SDOC accept per-device insurance pricing that varies by device type, or must a single flat rate be proposed across all student devices? | 7/9/2025 11:34:52 AM | ||
| Does the District require the insurance provider to be licensed in the State of Florida to underwrite the ADP/insurance, or is a national license sufficient? | 7/9/2025 11:35:05 AM | ||
| Does the District anticipate including both newly purchased and existing (currently deployed) student devices in the ADP/insurance program? | 7/9/2025 11:35:20 AM | ||
| If an “insurance-backed” solution is offered, will the District accept a claims-based model vs. a pre-funded risk pool? | 7/9/2025 11:35:36 AM | ||
| For theft claims, is the District open to reimbursement (payment to SDOC) or must devices be replaced directly? | 7/9/2025 11:35:47 AM | ||
| Is the District open to a vendor subcontracting depot repairs to a local service provider, provided SLAs are met and full integration with Incident IQ is achieved? | 7/9/2025 11:36:02 AM | ||
| Does the District have an existing preferred vendor for out-of-warranty repairs that must be used? | 7/9/2025 11:36:27 AM | ||
| Is it acceptable for insurance claims to be processed centrally while device repairs are completed locally by SDOC-approved vendors? | 7/9/2025 11:37:10 AM | ||
| What existing integration (API or data format) does Incident IQ support for real-time repair status updates and claims tracking? | 7/9/2025 11:37:25 AM | ||
| Is the DaaS program intended to replace SDOC’s capital purchases, or is it meant to supplement them for specific schools or programs? | 7/9/2025 11:37:36 AM | ||
| Can we respond only to the ADP/insurance portion of the RFP, or must we also provide pricing for the full DaaS model (hardware + services)? | 7/9/2025 11:38:01 AM | ||
| Will SDOC accept multiple DaaS pricing tiers (e.g., Non-Touch vs. Touch devices)? | 7/9/2025 11:38:19 AM | ||
| Can supporting documentation for Value-Added Services be uploaded as a separate PDF, or must all responses be confined to the Excel pricing sheet? | 7/9/2025 11:38:36 AM | ||
| Are vendors permitted to include promotional materials (e.g., case studies, coverage summaries) as part of the submission? | 7/9/2025 11:38:47 AM | ||
| Does SDOC require any additional regulatory filings or insurance certifications beyond the ones listed in Attachment G (e.g., proof of AM Best rating)? | 7/9/2025 11:39:03 AM | ||
| Does the District require vendors to submit sample policies or terms & conditions of coverage for ADP/insurance? | 7/9/2025 11:39:22 AM | ||
|
"In the RFP Terms and Conditions Section 2.04 item (b) ""Warranty shall cover all aspects of the computer including the processing unit (CPU),
batteries, mouse, keyboard, monitor and speaker system."" Can you please define ""cover""?" |
7/9/2025 11:39:35 AM | ||
| Are all the devices currently being covered new as of this school year? If not, could you provide the age distribution of the devices in the fleet? | 7/9/2025 11:39:48 AM | ||
| Do the devices have cases? If yes, which type of the devices are in cases and are these cases required to stay on the device at all times? | 7/9/2025 11:40:00 AM | ||
| The RFP details that the Contractor must authorize repairs at SDOC`s preferred repair vendors. Can we obtain a list of these vendors? | 7/9/2025 11:40:18 AM | ||
| What is the length of ADP coverage needed for each device type? (ex. 1 year, 3 years, monthly) | 7/9/2025 11:40:38 AM | ||
| Per the Pricing Sheet (Attachment C), it appears there is only a line to price Accidental Damage Protection for the Student2in1, Student Clamshell, Apple Student Laptop, Apple Teacher Laptop, and Apple Administration devices. For the remaining device types such as the Apple Student iPad, are we correct in assuming that ADP is not being purchased? If it is being purchased for the additional device types, where should we list the ADP rates for these other device types? | 7/9/2025 11:40:50 AM | ||
| Do you have any historical data on the number of devices with claims from prior years? Please segment this by Warranty vs ADP and by specific device. | 7/9/2025 11:41:08 AM | ||
| Within the Pricing Sheet (Attachment C), on the tab labeled "Professional Repair Depot" what does the count in column C represent? Is this the number of repairs expected per month or the number of different devices total in the fleet? | 7/9/2025 11:41:19 AM | ||
| Within the Pricing Sheet (Attachment C), on the tab labeled "Professional Repair Depot" what does the "Monthly Price for Repair" represent? What coverage is included? There is mention that this repair cost includes warranty repair which we would like clarification around because our assumption would be that the warranty would cover the costs of parts, labor and shipping for warranty repairs? | 7/9/2025 11:41:34 AM |
Commodity Codes
Total: 28
| Code | Description |
| [204-47] | Integrated Hardware-Software I.T. Solution (Microcomputer) |
| [204-48] | Keyboards |
| [204-53] | Microcomputers, Desktop or Tower based |
| [204-54] | Microcomputers, Handheld, Laptop, and Notebook |
| [204-55] | Microcomputers, Multi-Processor |
| [204-58] | Modems, External, Data Communications |
| [204-60] | Monitors, Color and Monochrome (CGA, VGA, SVGA, etc.) |
| [204-62] | Motherboards |
| [204-68] | Peripherals, Miscellaneous: Joy Sticks, Graphic Digitizers, Light Pens, Mice, Pen Pads, Trackballs, Secure I.D. Access Cards, Headsets and Microphones, etc. |
| [204-91] | Servers, Microcomputer (Application, Database, File, Mail, Network, Web, etc) |
| [204-96] | Workstations: SPARC, RISC, etc. (For Use With CAD/CAM, etc.) |
| [998-29] | Computers, Parts and Supplies, Sale of Surplus and Obsolete Items |
| [984-23] | Computers, Micro, Rental or Lease |
| [984-26] | Computers, Mini and Mainframe, Rental or Lease |
| [984-30] | Computer Accessories (Not Otherwise Classified) Rental or Lease: CRT Holders, Forms Tractors, Wrist Supports, etc. |
| [984-39] | Drives, Rental or Lease: CDROM, Hard, Floppy and Tape |
| [984-54] | Peripheral Miscellaneous Rental or Lease: Keyboards, Mice, Monitors, etc. |
| [984-92] | Word Processing Equipment Rental or Lease |
| [206-25] | Computer Systems, Digital |
| [206-27] | Computer Systems, Laboratory Control |
| [206-28] | Computer Systems, Process Control |
| [206-57] | Keyboards |
| [206-61] | Monitors, Color and Monochrome (CGA, VGA, SVGA, etc.) |
| [967-28] | Computer Hardware and Software Manufacturing Services |
| [918-28] | Computer Hardware Consulting |
| [918-29] | Computer Software Consulting |
| [918-71] | IT Consulting |
| [958-23] | Computer Management Services |
Publications
Total: 0
| Publication | Date |
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