Cloud-Based IT Service Management (ITSM) System with Asset Management

Agency:	City of Cleveland
State:	Ohio
Type of Government:	State & Local
NAICS Category:	518210 - Data Processing, Hosting, and Related Services 541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541513 - Computer Facilities Management Services 541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services 541618 - Other Management Consulting Services
Posted Date:	Apr 9, 2025
Due Date:	Apr 16, 2025
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs.

Opening Date/Time: April 8, 2025
Closing Date/Time: April 16, 2025, 5:00 p.m.
Dept/Div: Information Technology & Services
Contact: Harold Jackson
Contact Email: hjackson3@clevelandohio.gov
Contact Phone: 216-664-3831
Pre-Proposal Conference: None
Last Day to Submit Provider Questions: April 11, 2025, 3:00 p.m.

Submit Statement: https://procurement.opengov.com/portal/clevelandoh/projects/160791

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Cloud-Based IT Service Management (ITSM) System with Asset Management

Description

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