Cloud-Based IT Service Management (ITSM) System with Asset Management

Agency: City of Cleveland
State: Ohio
Type of Government: State & Local
NAICS Category:
  • 518210 - Data Processing, Hosting, and Related Services
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 541618 - Other Management Consulting Services
Posted Date: Apr 9, 2025
Due Date: Apr 16, 2025
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Description



Cloud-Based IT Service Management (ITSM) System with Asset Management

The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs.

Opening Date/Time: April 8, 2025
Closing Date/Time: April 16, 2025, 5:00 p.m.
Dept/Div: Information Technology & Services
Contact: Harold Jackson
Contact Email: hjackson3@clevelandohio.gov
Contact Phone: 216-664-3831
Pre-Proposal Conference: None
Last Day to Submit Provider Questions: April 11, 2025, 3:00 p.m.

Submit Statement: https://procurement.opengov.com/portal/clevelandoh/projects/160791

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